1. General information
The General Terms and Conditions are compied in accordance with regulations in the field of costumer protection, based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for online and electronic business.
The website is an online store, where the Seller Nutrisslim d.o.o. Obrtniška ulica 4, 1292 Ig, Slovenia, Tax number: GB361629785 (hereinafter referred to as the “Seller”) offers its products, and buyers buy them.
By ordering an individual product or goods from the Seller by the purchaser, an obligation relationship is established between them. All disputes arising from this legal relationship (as due to the truth of user’s information, the content of the offer, the subject and price of the offer, etc.) are resolved exclusively between the Seller and the purchaser. The Seller and purchasers of the website accept the method of trading, which is specific to the Internet and is to some extent anonymous.
When registering in the online store, the visitor obtains a username, that is the same as his/her e-mail address, and a user password, which is set by the user himself/herself. The username and password of the user are unequivocally determined and linked to the entered data. By registering, the visitor confirms and guarantees that he/she is an adult, with full legal capacity. By registering, the visitor becomes a user, and acquires the right to purchase. By purchasing a products, the user becomes a costumer.
These General Terms and Conditions define the operation of the online store, the rights and obligations of the visitor, user and buyer, and the business relationship between the operator, the Seller and the user as a buyer of products from the online store offer.
Provider and address of the provider: Nutrisslim, proizvodnja in distribucija živil, d.o.o, Obrtniška ulica 4, 1292 Ig, Slovenia; Registered at the District Court Ljubljana, opr. no. 2010/9888.
The company is liable to pay the value-added tax (VAT).
VAT ID: GB361629785
Registration number: 3711676000
Contact information of the Seller:
2. Availability of information
The Seller undertakes to always have available to the user:
- information on the company identity (especially the company name, registered office of the company and registration number, under which the company is registered)
- contact details that enable the user to communicate quickly and efficiently with the Seller (e-mail, telephone, etc.)
- information on the essential characteristics of the products or online store servicers, including after-sales services and warranties
- information on availability of the product or online store services
- method and conditions, in particular the place and time of delivery
- information on the methods of payment
- information on the time validity of the offer from the online store
- information on the period in which it is still possible to withdraw from the contract and the conditions for withdrawal
- information on the complaint procedure and information on the Seller’s contact person, for contacts with users.
3. Product offer, delivery time and receiving the package
Due to the nature of online business, the offer in the online store changes and updates frequently and quickly.
The delivery time for products in stock is 2 working days within UK, unless Royal Mail delivers later to a specific delivery address (see point 11). For the other products applies the delivery time stated next to the product in the online store. Every product is available within a reasonable time.
When placing an order, the user can specify one of the following methods of taking over the products:
- Payment after delivery, in which case the delivery service charges users a fee.
4. Methods of payment
The Seller allows the user to choose one of the following methods of payment for the purchase of products from the online store:
- PayPal payment or card
- credit card payment
Payment with a debit or credit card and installment payment, is only possible if the data in the user profile for the payer, is the same as the data in the user profile for the holder of the debit or credit card.
The payment transaction is not completed until your order is shipped.
5. Prices
The online price is valid for all registered users of the online store. There are possible surcharges on the online price, depending on the chosen method of payment (see point 4).
All prices in the online store www.nutrisslim.uk are listed in GBP and include value added tax (VAT). All prices in the online store are the prices of the products and do not include delivery costs (see points 3 and 10). All prices are valid only for electronic purchasing of products through the online store.
All prices are valid at the time of placing the order, and do not have a predetermined validity, so they are valid only until they are changed each time. Despite all the efforts of the Seller to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In such a case, and if the price of the product changes during the processing of the order, i.e. from the moment of placing the order until the confirmation of the order, the Merchant will:
- notify the user (buyer) for the new prices, and in such a case, the user (buyer) has the option to change his order partially, completely cancel it, or confirm the order at the new prices, all at no additional cost, or
- enable the user (buyer) to withdraw from the purchase and at the same time offer him a solution that will be to the mutual benefit and satisfaction.
The offer of the Nutrisslim online store is updated and changed frequently and quickly. Prices are presented as Regular Prices and Promotional Prices. In the case of promotional products, it is clear what the regular price of the product is (it is crossed out), and what the promotional price is.
The price in the Nutrisslim online store is the same for both – registered members and guests of the online store. All prices include VAT. Prices are valid at the time of placing the order and do not have a predetermined validity.
5.1. PROMOTIONAL CODES
Promotional codes are special benefits that the provider may occasionally offer to customers. Promotional codes are only valid during the period and under the conditions specified in each promotion. Promotional codes cannot be combined with each other and cannot be used together with other promotions, unless explicitly stated in a particular promotion. Promotional codes do not apply to products in the categories “Personalized Supplements” and “DNA Tests,” or to products where this is specifically indicated.
In case of technical error or abuse, the provider reserves the right to refuse the promotional code.
5.2. MINIMUM ORDER VALUE
The minimum value of a single order is £9.00 (excluding delivery costs). Orders below this value are not processed by the provider. The online system clearly notifies the customer and does not allow the completion of the purchase below this threshold.
6. Purchasing process
6.1. Technical steps leading to the conclusion of a sales contract
The following technical steps are available to the user (buyer) in the purchasing process:
- login to the online store using an e-mail address or user’s password, if the user (costumer) has previously created a user account (see point 1)
- search for an individual product in the offer of products in the online store
- select product for purchase
- adding the selected product for purchase to the shopping cart
- determining the quantity of the product to be purchased
- review the price of the selected product in the selected quantity, including the calculated tax, if it is charged
- selection of the delivery method (see points 3 and 10)
- selection of the payment method (see point 4)
- review of the order with the selected delivery method and charged delivery costs, if any
- conformation and placing the order, thus the completion of the purchase (see points 6.3 and 6.4).
6.2. Identification and correction of mistakes before placing an order
Before placing an order, the user (buyer) through the graphical user interface is enabled to, with immediate effect, easily and without problems:
- see and review which products he/she has selected and added to the shopping cart
- see and review the price of an individual product and the total price of the total selected quantity of each product
- change the selected quantity of individual product and calculate the new price after the changed quantity
- remove selected products, which the user does not want to purchase, from the shopping cart
- calculate the corresponding tax, according to the tax rate applicable to the selected product and its price (tax base).
Before confirming the order, the user (buyer) via the graphical user interface is enabled to, with immediate effect, easily and without problems:
- change the selected delivery method
- change the selected payment method
- review and approve individual changes.
6.3. Purchase order acceptance
After placing the order, the user (buyer) receives a confirmation from the Seller by e-mail, that the order has been accepted. Within 1 hour of receiving this confirmation, the user (buyer) has the option to cancel the order with no consequences. Except the possibility of cancellation, the user (buyer) cannot change the content of the order after placing it. The user (buyer) always has accessible information on the status and contents of each order on his/her profile on the website.
6.4. Order confirmation
If the user (buyer) does not cancel the order, the order goes into further processing. Upon receipt, the Seller reviews the order, checks the availability of the ordered products, and confirms the order or rejects it with a reason. The Seller may also contract the user (buyer) by telephone to verify the data or ensure the accuracy of the delivery. Upon confirmation of the order, the Seller notifies the user (buyer) by e-mail about the estimated delivery time. At this step, the sale/purchase contract for the ordered products between the user (buyer) and the Seller is irrevocably concluded (see point 7).
6.5. Shipped order
The Seller prepares, sends the ordered products within the agreed deadline, and notifies the user (buyer) by e-mail. In the mentioned e-mail, the Seller also informs the user (buyer) about the product return policy and informs him/her of the contact persons in case of a complaint or delay in delivery.
7. Sale/purchase contract
The Seller issues a written invoice to the user who buys the product from the online store, with costs breakdown and an explanation of the right to withdraw from the purchase by returning the ordered products, if necessary and possible. The sale/purchase contract, in the form of purchase order, is stored in electronic form on the Seller’s server and is accessible to the user (buyer) at any time, in his/her user profile. The sale/purchase contract is concluded in Slovenian language.
The sale/purchase contract is concluded at the moment when the Seller confirms the order (see point 6.2). From this moment on, all prices and other conditions of purchase are fixed and apply to both – the Seller and the user (buyer).
7.1 Discounts, promotional codes, wheel of fortune
Discounts are not cumulative! If the products on the website are already on sale or any discount has already been set on them, additional discounts do not apply to them.
8. Right of withdrawal from the purchase, return of products
In the case of distance contracts, the buyer has the right to notify the company within 60 days after receiving the goods, that he/she is withdrawing from the contract, without having to state the reason for this decision. The buyer must return the goods within 14 days after the notified intention to withdraw from the contract.
The only cost borne by the buyer, regarding the withdrawal from the contract, is the cost for delivery and subsequent return of goods to the provider’s address. The provider returns the purchase price for the products to the costumer and not the delivery costs.
In the case of withdrawal from the contract, where the bonus was used (e.g. free delivery), these funds are considered a discount and are not returned to the user.
Inform us for intended return, by written notice, on the contact e-mail: [email protected]
You may give notice of withdrawal with the refund form or by an unequivocal statement, clearly stating that you are withdrawing from the contract. The buyer is considered to have submitted the withdrawal statement in a timely manner, if he sends it within the period specified for withdrawal from the contract. The user (buyer) bears the burden of proof that the right of withdrawal has been exercised.
Product return form can be found HERE (click).
All products purchased from the provider www.nutrisslim.uk are of such a nature that they can be returned by postal services.
Refund must be done by the company, immediately or no later than 14 days after receipt of the notice of withdrawal. The Seller returns the received payments to the buyer, with the same means of payment as used by the buyer, unless the buyer has explicitly requested the use of another means of payment and if the buyer does not bear any costs as a result.
The received goods must be returned by the buyer undamaged and in unaltered quantity, unless the goods have been destroyed, damaged, lost or their quantity has decreased without the fault of the buyer.
The buyer must not unimpededly use the goods until the withdrawal from the contract, but only due to the nature of the online store (distance contract), has the opportunity to reconsider the purchase.
Unless otherwise agreed by the parties, the consumer is not entitled to withdrawal from the contract when:
– the supply of sealed goods, which are not suitable for return due to health protection and hygiene reasons, were unsealed after delivery
– on goods, which price depends on fluctuations in markets over which the company has no influence, and which may occur within the withdrawal period.
In the event that the buyer did not pick up the package with their order, despite multiple notifications from the seller or delivery person about the delivery of the package and waiting for the package to be picked up, the package was returned to the company’s headquarters and the buyer chose any other payment method than cash on delivery, the buyer has the right to resend the package, and the seller in such a case has the right to charge the retransmission costs. If the returned products are damaged, the seller has the right to destroy the damaged products. In such a case, the buyer cannot exercise the right to a refund of the purchase price.
9. Real or hidden defects
The Seller must deliver the goods to the buyer in accordance with the contract, and is responsible for any real defects.
The buyer must inform the Seller and provide a detailed description of the material defect on [email protected] or 020 3807 3930.
Due to a product defect, the buyer can complain about the defect to the Seller within 2 months from the discovery of the real defect, or within 2 years after the goods were taken over by the buyer.
The Seller must make sure that all products from complaints are replaced or that the purchase price is being refunded on user’s bank account. When exercising the rights under this title, the buyer must describe the defect in detail to the Seller and allow the Seller to inspect the product. If the defect is justified, the Seller must comply with the consumer’s claim as soon as possible, but no later than within 8 days. However, if there is a dispute about the defect, the Seller must give the buyer a written answer within 8 days.
The Seller reserves the right to reject the complaint in the case of:
- the returned goods are damaged by the buyer
- the returned goods do not have a security seal or are not in the original packaging
- if the Seller finds that the product is damaged or unusable as a result of wrongful conduct of the buyer.
The consumer may require, at his/her own choice: remedy of any defect of the goods, refund for the paid price having regard to the extent of the defect, replace goods or have a full refund.
The form for exercising the consumer’s right to withdraw from the contract can be found HERE (click)
The defect is real if:
- if the product does not have the properties necessary for its normal use
- if the product does not have the properties necessary for the special use for which the buyer is buying it, and which was known or should have been known to the Seller
- if the product does not have the characteristics and qualities that were explicitly or tacitly agreed or prescribed
- if the Seller has delivered a product, which does not match the pattern or model, unless the pattern or model was shown only for the purpose of information.
10. Guarantee
Products have a guarantee only if stated on the invoice or guarantee certificate. The guarantee is valid with the instructions and requirements listed in the guarantee certificate, and upon submission of the invoice.
The guarantee period is stated on the guarantee certificate or on the invoice. Guarantee information is also provided when presenting the product in the online store. If there is no guarantee information in the online store, then the product does not have a guarantee.
The user (buyer) can make a claim using a guarantee with the Seller, or directly with the manufacturer of the product or its authorized service. The guarantee can be claimed by the costumer with a guarantee certificate and invoice.
Manufacturer or the authorized service, is obliged to perform guarantee repair within 45 days from the day of receipt of the product for repair, otherwise replace the product with another, equivalent product in perfect condition.
11. Delivery
The Seller will deliver the order products to the user (buyer) within the agreed time. The Seller’s contractual partner for the delivery of shipments is Royal Mail. The Seller reserves the right to choose another delivery service, if the order will be completed more efficiently.
Free shipping
If the total value of the products added in the cart exceeds the stated threshold for free shipping on the online store, shipping will not be charged to your order. The total amount is calculated taking into account all discount coupons used, meaning that the price required to fulfill the free shipping condition consists of the final price of the products, including the discounts applied.
Other additional charges, such as payment method charges, or products added into the order after the intial purchase is placed, are not included in the total order value, required to fulfill the condition for free shipping.
12. Security
The Seller and the Operator use an appropriate technical and organizational means to protect the transfer and storage of personal data and payments. For this purpose, 128 Bit SSL certificate issued by an authorized organization, is used.
Secure authorizations and credit card transactions are handled by Cardinity. Credit card authorizations are performed in real time with immediate verification of data at banks. Card information is not stored on the Seller’s server.
The user himself/herself is also responsible for the safety, by ensuring the security of his/her username and password, as well as the appropriate software and anti-virus protection on his/her computer.
13. Right to information
You have the right to non-chargeable information about your personal data available to us, as well as the right to delete this data. If you have any questions regarding the deletion, processing or use of your data, please contact us on: [email protected] or send us a request by mail.
Order status notifications: We reserve the right to inform you, at the provided telephone number via SMS, when your order has been delivered and the items have not been picked up for 3 to 5 days. If the items have not been picked up for more than 5 days.
Notifications: After signing up for notifications, your name, telephone number and your e-mail address, with your permission are used for advertising purposes until you unsubscribe from the notifications. You can sign up for receiving notifications, only when the particular field is selected, which allows you to subscribe.
In the case of using e-mail address on Facebook or use the form on the first page of www.nutrisslim.uk, through which you get discount coupons for your order, we will save your e-mail address for the purpose of informing you about the special benefits and promotions of the online store www.nutrisslim.uk. You can unsubscribe from the notification database, at any time, by sending an e-mail to: [email protected] or by clicking on the “Unsubscribe” link at the bottom of the promotional e-mails.
To unsubscribe from occasional promotional SMS messages, please send an email to [email protected] and include your phone number in the message. This is the only way we can remove you from our database of SMS recipients.
Promotional e-mails and/or SMS messages will contain the following components:
- will be clearly and unambiguously marked as advertising messages
- the sender will be clearly evident
- all the campaigns, promotions and other marketing techniques will be clearly defined, as well as the conditions for participating in them
- unsubscribing method will be presented clearly
- user’s wish not to receive advertising messages will be explicitly respected by the provider.
14. Child protection
The Seller in the online store does not accept orders from someone that is suspected or known to be a child, without the expressed permission of the parents or guardians. The operator or the Seller in the online store do not offer free access to products or services that are harmful to children.
Without an express permission from the parents or the guardians, the operator and the Seller will not accept any personal data relating to children, nor will disclose personal data received from children, to third parties, excluding the parents or guardians.
Any communication aimed at children will be appropriate to their age and will not take advantage of children’s trust, lack of experience or sense of loyalty.
15. Privacy policy
Part of these General Terms and Conditions is also the Privacy Policy, which is available HERE (click).
16. User opinions and reviews
Opinions, comments and product ratings provided by users or visitors are part of the functionality of the online store, and are intended for the community of all users.
The Seller and the operator are not responsible for the content of opinions, comments and product ratings provided by users or visitors. The operator reviews opinions, comments and ratings before final publication, and does not publish those that contain obvious untruths, are misleading, offensive, obscene or, in the opinion od the operator, do not benefit other users or visitors of the online store. The Seller and the operator are not responsible for the information in the opinions, comments and ratings, and disclaim any responsibility arising from this information.
By submitting an opinion, comment or rating, the user or visitor expressly agrees to the terms of use and allows the operator to publish the text, in whole or a part, in all electronic and other media. The operator has the right to use the content of the opinion, comment or rating, for unlimited period and for any purpose, that is in the business interest of the operator, including advertisements and other marketing communications. The author of the opinions, comments or ratings, ensures and declares that he/she is the owner of the moral rights and copyrights for the written opinions, comments or ratings, and that he/she transfers these rights, for unlimited period, non-exclusively and free of charge, to the operator.
17. Liability
The operator makes every effort to ensure that the information published in the online store is up-to-date and correct, however, product characteristics, delivery time or price may change so quickly, that the Seller sometimes fails to correct the information, which is published in the online store, in a timely manner.
In that case, the operator or the Seller will notify the user (buyer) of the changes, and allow the user (buyer) to withdraw from the order or change the order (see point 5).
From the moment when the ordered products are delivered to the postal services, the Seller is not liable for any physical damage, destruction or loss of the consignment, nor for missing contents in the consignment or if the consignment has been opened. In these cases, the user (buyer) must initiate a complaint procedure with the Royal Mail delivery service. In the case of damaged consignment, the user (buyer) should bring the consignment to the nearest Royal Mail point, in same condition as it was received, without adding or removing anything, and fill out a complaint report. The Seller, together with the Royal Mail delivery service, will make sure that the complaint is resolved as soon as possible.
18. Complaints, disputes and applying law
The Seller complies with the applicable law in the field of consumer protection. The Seller has established an effective complaint handling system and has a designated contact person with whom the user (buyer) may communicate by phone or e-mail, in the case of a problem. In this case, the user (buyer) may contact us on 020 8089 0131 or submit a complaint to: [email protected]. The procedure in confidential.
The Seller will confirm within five working days that he has received the complaint, will inform the user (buyer) how long the Seller will process the complaint and keep the user (buyer) informed about the progress of the procedure. The Seller will make every effort to resolve any dispute amicably. If an amicable settlement is not reached, all disputes between the Seller and the user (buyer) shall be subject to the jurisdiction of the District Court Ljubljana. The Seller and the user (buyer), as participants in electronic commerce, mutually recognize the validity of electronic messages in court. The Seller will make every effort, to the best of Seller’s ability, to resolve any disputes amicably.
On 14 November 2015, Out-of-court settlement of Consumer Dispute Resolution Act (Official Gazette of the Republic of Slovenia [Uradni list RS], No. 81/2015; hereinafter ZIsRPS) entered into force. ZIsRPS regulates the out-of-court settlement of domestic and cross-border disputes between companies and consumer through the mediation of the provider from out-of-court settlements of consumer disputes (hereinafter: OSCD provider).
In accordance with legal norms, the Seller does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act.
Nutrisslim d.o.o. does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act.
The Seller, which as a provider enables online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS).
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL
These General Terms and Conditions and all disputes between the Seller and the user are subject to and applies the Slovenian substantive and procedural law, and do not apply the rules of private international law, which would repeal the application of any other law.
For all other cases, as well as rights and obligations that are not regulated by these General Terms and Conditions, apply the provisions of the Law of Obligations Act, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act.
19. Disclaimer
The product information and other advice on this website are not a substitute for adequate medical care in the event of health problems, and are not medically recognized for disease prevention. The products and claims of individual products through the website have not been evaluated by government institutions and are not intended to diagnose, treat or prevent disease. The information contained on the website is for informational purposes only, and is not intended as substitute for the advice of your doctor or other healthcare professional. If you are taking any medications or dietary supplements, and you suspect any health problems, consult your doctor or pharmacist before using our products. Talk to your doctor or pharmacist about the use, risks and side effects. Pregnant woman and breastfeeding mothers are not advised to use the product, as well as children and people with any health problems. Talk to your doctor or pharmacist before use.
20. Request your invoice
The Seller must issue an invoice for the order or services, and hand it over to the buyer. The buyer must take over the invoice, also must keep it after leaving the business premises.
21. Changes of the General Terms and Conditions
In the event of changes in the regulations regarding the operation of the online store, data protection and other fields, related to the operation of Seller’s online store, and in the event of changes in its own business policy, the Seller changes and/or updates these General Terms and Conditions, of which will always inform users in an appropriate manner, including notification via the website www.nutrisslim.uk. Any changes and/or updates of the General Terms and Conditions enter into force and apply eight days upon their publication. If changes and/or updates are necessary for compliance with regulations, these changes and/or updates may enter into force and apply after shorter period of time.
The user who does not agree with the changes and/or updates of the General Terms and Conditions, must cancel his registration within eight days from the publication of the changes and/or updates of the General Terms and Conditions, otherwise after expiration of this period, it is considered that the user accepts the changes and/or updates of the General Terms and Conditions and contrary evidence is not admissible.
Cancellation of registration is done by the user with a written statement to e-mail: [email protected].
The General Terms and Conditions were accepted by the director of the operator and the Seller, in Ljubljana, on 27 August 2010.
We wish you plenty of pleasant and affordable purchases in our online store!
General Terms and Conditions
1. General provisions
The seller and operator of the NUTRISSLIM online store is:
Nutrisslim d.o.o.
Obrtniška ulica 4
1292 Ig
Slovenia
E-mail: [email protected]
Phone: 020 8089 0131
VAT ID: GB361629785
Registration number: 3711676000
The company is registered at the District Court of Ljubljana under registration number 2010/9888
These General Terms and Conditions govern the operation of the NUTRISSLIM online store, the rights and obligations of the seller, visitors, users and buyers, and apply to all orders placed through the online store.
These General Terms and Conditions are governed by the laws of England and Wales and applicable UK consumer protection legislation.
2. Meaning of terms
The terms used in these General Terms and Conditions shall have the following meaning:
- Seller means the company Nutrisslim d.o.o., which operates the NUTRISSLIM online store.
- Online store means the website www.nutrisslim.uk, through which the seller offers and sells its products.
- Visitor means any person visiting the online store without creating a user account.
- User means a visitor who has created a user account.
- Buyer means any natural or legal person placing an order in the online store.
- Consumer means a natural person acting for purposes outside their trade, business or profession.
- Product means all goods offered in the online store.
- Order means the electronic process through which the buyer orders one or more products in the online store.
- General Terms and Conditions means these terms governing the contractual relationship between the seller and the buyer.
3. Availability of information
The seller undertakes to provide the buyer, before the conclusion of the sales contract, with all information required by applicable law.
This information relates in particular to:
- the identity and contact details of the seller,
- the main characteristics of the products,
- the final prices of the products, including taxes and delivery costs,
- payment and delivery conditions,
- delivery times,
- conditions and deadlines regarding the right to cancel,
- the possibility of returning products,
- complaint and dispute resolution procedures.
The seller strives to ensure that all information published in the online store is up to date, accurate and understandable.
4. Product offer and availability
Products offered in the online store may be available in limited quantities due to stock limitations or other circumstances.
The seller reserves the right to withdraw products from the offer or modify the assortment without prior notice.
Product images are illustrative only and may slightly differ from the actual product.
The seller strives to keep product descriptions and other information in the online store as accurate and up to date as possible.
Despite maximum care, errors in product descriptions, prices or availability cannot be completely excluded.
5. Prices
All prices in the online store are stated in pounds sterling (£) and include VAT unless explicitly stated otherwise.
Prices are valid at the time the order is placed.
The seller reserves the right to change prices at any time unless otherwise agreed.
Before the order is completed, all costs, including delivery charges and any additional fees, are clearly displayed to the buyer.
Discounts, promotional codes and special offers may be limited in time and are valid according to the conditions published for each promotion.
In the event of an obvious pricing error, the seller reserves the right to withdraw from the contract. In such case, the buyer will be informed without delay.
5.1 Promotional codes
Promotional codes are special benefits that the seller may occasionally offer to buyers. Promotional codes are valid only during the period and under the conditions specified for each promotion.
Promotional codes cannot be combined with each other or with other offers unless explicitly stated otherwise in the relevant promotion.
In the event of a technical error or abuse, the seller reserves the right to reject a promotional code.
5.2 Minimum order value
The minimum order value is £9.00 excluding delivery costs.
Orders below this amount will not be processed by the seller. The online system clearly informs the buyer and does not allow checkout below this limit.
6. Payment methods
The seller allows the buyer to use the following payment methods:
- credit or debit card payment,
- PayPal, if available,
- cash on delivery, if available,
- Apple Pay and Google Pay, if available,
- other payment methods available in the online store at the time of ordering.
The seller reserves the right to exclude certain payment methods in individual cases.
Payment must be completed in full before the order is dispatched unless expressly agreed otherwise.
7. Purchase procedure
The buyer selects the desired products in the online store and adds them to the basket.
Before completing the order, the buyer may review the selected products, quantities, prices and personal details and correct them if necessary.
The order is completed by clicking the appropriate button to finalise the purchase.
After the order is completed, the buyer receives an order confirmation by e-mail.
The sales contract between the seller and the buyer is concluded when the seller confirms the order.
8. Shipping and delivery
The seller dispatches ordered products to the delivery address provided by the buyer.
Delivery is available within the United Kingdom and to other countries listed in the online store.
The delivery time for products in stock is generally within 2 working days for delivery addresses within the United Kingdom unless stated otherwise next to the product or during the ordering process.
Free shipping is available for orders over £50.00 in accordance with the conditions stated in the online store.
In the event of delays caused by unforeseen circumstances, the buyer will be informed.
The risk of accidental loss or damage to the products passes to the consumer only when the products are delivered to the buyer or a person designated by the buyer.
9. Purchase process
The purchase process leading to the conclusion of the sales contract consists of the following technical steps:
- visitor registration or user login to the online store; registration or login is not required to use the online store or purchase products,
- searching and selecting products,
- placing the order,
- order received,
- order processing,
- order confirmed,
- product dispatch.
9.1 Registration or login to the online store
The visitor may create a user account in the online store. The user account is generally linked to the user’s e-mail address and the user sets a password.
The username and password clearly identify the user and connect the user to the entered data. The password is known only to the user. The user is responsible for ensuring that the account is used only by them or by a person authorised by them.
When registering, the user must provide the requested information. The seller is not responsible for the accuracy of the information entered by the user.
By registering, the user confirms that they have read these General Terms and Conditions and the Privacy Policy.
Registration is also possible during the ordering process. However, registration or login is not required to use the online store or purchase products.
9.2 Searching and selecting products
The product the visitor or user wishes to purchase may be found through the search function or by browsing categories and product pages.
Clicking on the selected product opens the product page with additional information.
After selecting the desired quantity, the product can be added to the basket by clicking the “Add to basket” button.
The basket contents may be viewed and modified at any time.
9.3 Placing the order
The basket displays the selected products, quantities and prices to the buyer. The buyer may change quantities or remove products from the basket.
In the next step, the buyer enters the delivery address, selects the payment method and reviews billing and order details. Delivery costs are also displayed.
The order is placed in a binding manner by clicking the appropriate order confirmation button.
By placing the order, the visitor or user becomes a buyer.
9.4 Order received
After placing the order, the buyer receives an e-mail confirmation that the order has been received by the seller’s system.
This confirmation does not yet constitute final acceptance of the order unless expressly stated otherwise in the e-mail.
9.5 Order processing
After receiving the order, the seller verifies the order, payment information and availability of the ordered products.
If an ordered product is unavailable, the buyer will be informed by e-mail.
To verify order information or ensure proper delivery, the seller may contact the buyer using the provided contact details.
9.6 Order confirmed
When the seller confirms the order, the buyer receives confirmation and the estimated delivery time by e-mail.
The sales contract between the buyer and the seller is concluded at the moment the seller confirms the order.
From that moment onwards, prices and other order conditions become binding.
9.7 Product dispatch
The seller prepares the ordered products within the stated delivery period and hands them over to the delivery service.
The buyer is informed about the dispatch of the order by e-mail.
The dispatch confirmation may include additional information regarding delivery, returns and contact methods in case of complaints or delivery delays.
10. Delivery and receipt of goods
Deliveries are possible within the United Kingdom and other countries listed in the online store. The seller’s usual delivery partner is Royal Mail. However, the seller reserves the right to choose another delivery service if this allows more efficient order fulfilment.
The delivery time for products in stock is generally within 2 working days for delivery addresses within the United Kingdom unless otherwise stated next to the product or during the ordering process.
For products delivered to other countries, the delivery time stated next to the product or in the online store shall apply.
Delivery costs are added to the order value and clearly displayed to the buyer before order confirmation.
If the total value of products in the basket exceeds the free shipping threshold stated in the online store, delivery costs will not be charged.
Upon receipt, the buyer should inspect the parcel for visible damage or signs of opening.
In the case of a damaged, opened or incomplete parcel, the buyer must contact the seller without delay and, where necessary, initiate a complaint procedure with the delivery service.
11. Seller’s right to refuse delivery
The seller reserves the right to refuse delivery of products to the buyer, particularly in the following cases:
- if the ordered products are no longer available,
- if the buyer has provided incomplete or obviously incorrect delivery information,
- if there is suspicion of abuse, fraud or misuse of the online store,
- if technical or extraordinary circumstances prevent proper order fulfilment,
- if the buyer has outstanding obligations or unpaid liabilities towards the seller from previous orders.
In the event delivery is refused, the seller will inform the buyer without delay.
If the order has already been paid for, the paid amount will be refunded as soon as possible.
12. Complaints
12.1 Damaged parcel
If, upon delivery, the buyer notices that the parcel or packaging is damaged, opened or shows signs of damage, the buyer should report this to the delivery service and inform the seller as soon as possible.
The buyer should, where possible, take photographs of the damaged packaging and product and attach them to the complaint.
12.2 Incorrectly delivered products
If the buyer receives an incorrect product or incorrect quantity, the buyer should contact the seller by e-mail.
The seller will review the complaint and, where justified, provide replacement, refund or another solution in accordance with applicable law.
12.3 Consumer’s Obligations Upon Return of Products
The consumer must return the received products undamaged and in unchanged quantity, unless the product was destroyed, damaged, lost, or its quantity decreased through no fault of the consumer. The consumer is liable for any diminished value of the product resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
In accordance with consumer protection legislation, the manufacturer may require that the product be returned in its original packaging if it forms an integral part of the product. The packaging must be undamaged and in unchanged quantity, and a copy of the receipt or other relevant proof of purchase must be included.
For clothing items (t-shirts, caps, and other apparel), additional return conditions apply: the item must be returned unwashed, unworn, and with all original tags and labels attached as at the time of delivery. The item must be returned in its original packaging (bag or box) as received. Items showing signs of use or washing, missing original tags, or not returned in original packaging will not be accepted as returns and will be sent back to the customer at their expense.
12.4 Submission of complaints
Complaints may be submitted by e-mail, telephone or through the contact page of the online store:
E-mail: [email protected]
Phone: 020 8089 0131
Contact: www.nutrisslim.uk/contact/
Where possible, the buyer should attach the following information to the complaint:
- order number,
- name and contact details,
- description of the issue,
- photographs of the product and/or packaging, if relevant.
12.5 Complaint handling
The seller will review the complaint and inform the buyer within a reasonable time about the next steps.
If the complaint is justified, the seller will offer refund, replacement, repair or another solution in accordance with applicable law.
13. Right to cancel
13.1 Statutory right to cancel
The consumer has the right to cancel a distance sales contract within fourteen days without giving any reason.
The cancellation period expires fourteen days after the day on which the buyer or a person designated by the buyer receives the ordered products.
13.2 Exercising the right to cancel
To exercise the right to cancel, the buyer must inform the seller of the decision to cancel by a clear statement sent by e-mail or in writing.
E-mail: [email protected]
Phone: 020 8089 0131
To meet the cancellation deadline, it is sufficient for the buyer to send communication concerning the exercise of the right to cancel before the cancellation period has expired.
13.3 Return of products
Products must be returned to the seller without undue delay and in any event within fourteen days from the day on which the buyer informed the seller about the cancellation.
The direct cost of returning the products shall be borne by the buyer unless expressly agreed otherwise.
13.4 Refunds
In the event of a valid cancellation, the seller will reimburse all payments received from the buyer no later than fourteen days after receiving the cancellation notice.
The seller may withhold reimbursement until the returned products are received or until the buyer provides evidence that the products have been returned.
The refund will be made using the same payment method used for the original order unless otherwise agreed.
13.5 Exclusion of the right to cancel
The right to cancel does not apply to sealed products which are not suitable for return due to health protection or hygiene reasons if the seal has been removed after delivery.
14. Seller liability for faulty goods and non-conformity
14.1 Faulty goods or lack of conformity
The seller is liable for faulty goods and lack of conformity in accordance with applicable UK consumer protection legislation, including the Consumer Rights Act 2015.
Goods are considered non-conforming particularly where they are not as described, not fit for purpose or not of satisfactory quality.
14.2 Buyer’s rights
In the event of faulty goods or lack of conformity, the buyer may be entitled to repair, replacement, price reduction or refund in accordance with applicable law.
14.3 Reporting faulty goods
The buyer should inform the seller about faulty goods as soon as reasonably possible after discovering the issue.
Notification may be sent by e-mail to [email protected].
14.4 Verification of complaint
The seller reserves the right to inspect the product subject to complaint or request its return from the buyer.
If the complaint is justified, the seller will bear the legally required costs related to the complaint handling process.
14.5 Exclusion of liability
The seller shall not be liable for damage or defects caused by improper use, improper storage or normal wear and tear of the product.
15. Warranty
15.1 Warranty conditions
Products offered in the online store are subject to statutory consumer rights unless an additional warranty is expressly stated for a specific product.
Information regarding any manufacturer’s warranty or additional warranty conditions is stated alongside the relevant products.
15.2 Exercising warranty rights
The buyer may exercise warranty rights by presenting an invoice or other proof of purchase.
Requests may be sent by e-mail to [email protected].
15.3 Warranty exclusions
The warranty does not cover damage caused by improper use, improper storage, external factors or normal wear and tear.
15.4 Statutory rights
Any commercial warranty does not affect the buyer’s statutory rights relating to faulty goods or lack of conformity.
16. Complaints procedure
16.1 Submitting a complaint
The buyer may submit a complaint if products were delivered damaged, incorrect or faulty.
Complaints may be submitted by e-mail, telephone or through the contact page of the online store:
E-mail: [email protected]
Phone: 020 8089 0131
Contact: www.nutrisslim.uk/contact/
16.2 Information to include in the complaint
Where possible, the buyer should provide the following information:
- order number,
- buyer’s name and contact details,
- description of the issue,
- photographs of the product or packaging, if relevant.
16.3 Complaint review
The seller will review the complaint within a reasonable time and inform the buyer about the next steps.
If the complaint is justified, the buyer will be entitled to replacement, refund, repair or another remedy in accordance with applicable law.
16.4 Return of products within complaint procedure
Where necessary for complaint handling, the seller may request that the buyer returns the complained product.
If the complaint is justified, the seller will bear reasonable return costs.
17. Returnable packaging
The seller uses suitable packaging materials to protect products during transport.
The buyer should dispose of packaging and packaging materials in accordance with applicable local waste separation and environmental protection regulations.
Where required by law, the seller participates in packaging management, collection or recycling schemes in accordance with applicable environmental legislation.
The seller strives to use environmentally friendly and recyclable packaging materials whenever technically and economically feasible.
18. Safe online shopping
The seller uses appropriate technical and organisational measures to protect personal data and ensure secure online payments and ordering processes.
All online payments are processed through secure and appropriately protected payment systems.
The seller does not store complete payment card details of buyers.
The user must keep login credentials confidential and protect them against third-party access.
The buyer should ensure that devices and software used to access the online store are properly protected and updated.
19. Security measures
The seller uses appropriate technical and organisational security measures to protect the online store, personal data and payment and ordering processes.
Transmission of sensitive data in the online store takes place through secure and encrypted connections.
The seller strives to prevent unauthorised access, misuse, loss or manipulation of data.
The user must keep access credentials confidential and ensure the security of devices and software used to access the online store.
The seller shall not be liable for damages resulting from improper use, disclosure of access credentials or security deficiencies attributable to the user.
20. Limitation of liability
The seller strives to ensure that information published in the online store is accurate and up to date. However, the seller does not guarantee the completeness or absence of errors in all content.
The seller shall not be liable for damages resulting from the use of the online store, technical issues, interruptions or other circumstances beyond the seller’s control unless mandatory legal provisions provide otherwise.
Product images are illustrative only and may slightly differ from the actual product.
20.1 Customer opinions and reviews
Product opinions and reviews may only be submitted by buyers who have actually purchased the relevant product through the NUTRISSLIM online store within 30 days after receiving the order.
Verified reviews are appropriately marked.
The seller publishes all reviews in a balanced manner, including both positive and negative reviews.
21. Privacy Policy and General Terms and Conditions
By using the online store, the user confirms that they have read these General Terms and Conditions.
Personal data is processed in accordance with the seller’s Privacy Policy and applicable data protection legislation, particularly the UK GDPR and Data Protection Act 2018.
For questions relating to privacy or personal data processing, the user may contact the seller:
E-mail: [email protected]
The Privacy Policy is available in the online store:
Privacy Policy
These General Terms and Conditions are available in the online store:
General Terms and Conditions
22. Changes to the General Terms and Conditions
The seller reserves the right to amend or supplement these General Terms and Conditions at any time.
Changes to the General Terms and Conditions enter into force upon publication in the online store unless expressly stated otherwise.
The General Terms and Conditions valid at the time of placing the order apply to the buyer.
The seller recommends that users regularly review the General Terms and Conditions.
The current version of the General Terms and Conditions is always available in the online store:
www.nutrisslim.uk/general-terms-and-conditions/
23. Complaints and disputes
The seller strives to resolve complaints and disputes amicably and out of court whenever possible.
Complaints may be submitted to the seller by e-mail, telephone or in writing.
E-mail: [email protected]
Phone: 020 8089 0131
The seller will review the complaint within a reasonable time and inform the buyer about the next steps.
The seller is not obliged and does not agree to participate in alternative dispute resolution procedures before a consumer dispute resolution body unless required by applicable law.
24. Final provision
If any provision of these General Terms and Conditions is or becomes wholly or partially invalid, ineffective or unenforceable, the validity of the remaining provisions shall not be affected.
The invalid provision shall be replaced by a legally permissible provision that most closely reflects the economic purpose of the invalid provision.
These General Terms and Conditions are governed by the laws of England and Wales unless mandatory consumer protection legislation provides otherwise.
These General Terms and Conditions are published on the seller’s website and are always accessible:
www.nutrisslim.uk/general-terms-and-conditions/
