Subscription Terms
Contents
In short, before you decide
- A subscription is a recurring purchase. You receive your products every 30, 60 or 90 days, depending on the frequency you choose, and we take payment before each dispatch.
- No tie-in. There is no minimum term, no minimum number of deliveries and no cancellation fee.
- You can cancel at any time, without giving a reason and without any notice period.
- We email you a reminder before every dispatch, showing the date, the contents and the exact amount in pounds sterling, with one-click links to skip that delivery or cancel.
- Each individual delivery has its own separate 60-day cancellation period — a voluntary extension of your statutory 14 days.
- We tell you about any price change at least 15 days in advance and you can cancel free of charge before it takes effect.
1. What a subscription purchase is
A subscription purchase is a purchase where you receive the products you have chosen at regular, pre-agreed intervals until you cancel. A separate contract of sale is made for each delivery, on the terms you selected when you set the subscription up.
These terms add to our Terms and Conditions of Sale. For subscription purchases these terms take precedence if there is any conflict; otherwise the Terms and Conditions of Sale apply. They are governed by the law described in section 21 of those terms, and your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply in full.
A note on new UK law. Part 4, Chapter 2 of the Digital Markets, Competition and Consumers Act 2024 creates a dedicated statutory regime for subscription contracts: mandatory key pre-contract information, reminder notices before a renewal payment, a cooling-off right on renewal as well as at the start, and a simple exit. Those provisions had not been commenced as at 12 August 2026 and are expected to come into force in spring 2027. We already meet them voluntarily, and these terms are written to that standard. Where the commenced regime turns out to require more of us, we will apply it from the day it takes effect.
2. Setting up a subscription
You set up a subscription by choosing the subscription option on a product and selecting your delivery frequency. The subscription option is never pre-selected — you have to choose it yourself, and no box is pre-ticked.
Before you place the order we show you clearly and prominently: that this is a recurring purchase; the delivery frequency; the amount of the first charge; the amount in pounds sterling and the expected date of every later charge; how long the subscription runs; and how to cancel. You receive the same information in your order confirmation on a durable medium. This is the “key information” that the Digital Markets, Competition and Consumers Act 2024 will require, and we give it to you now.
You place the order using a button labelled “Order with obligation to pay”, as regulation 14 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 requires.
3. Subscriptions set up by telephone
If you set up a subscription during a telephone call, what you say on the call does not, by itself, form the contract. After the call we send you an offer on a durable medium setting out the delivery frequency, the amount of the first and of every later charge, how to cancel, these terms and the cancellation form. The subscription starts only when you expressly accept that offer — by clicking a confirmation link, replying by email, or signing and returning the offer. We charge you nothing before you accept.
4. Frequency, price and discount
When you set up a subscription you choose your delivery frequency: every 30, 60 or 90 days. You can change it at any time in your account or by telling us at [email protected].
Discounts and other benefits depend on the subscription plan you choose and are stated clearly when you set the subscription up. If a plan says, for example, that you save a further 20% on every order from the second onwards, that extra discount applies to the second and every subsequent recurring order. When you set up a subscription we always show the amount in pounds sterling that you will be charged on each future date, not just a percentage.
All prices include UK VAT, and we deliver on a delivered duty paid basis, so you will never receive a separate bill for VAT, customs duty or a carrier’s handling fee — see section 7 of the Terms and Conditions of Sale.
Discount codes and one-off promotional benefits apply to the first order only, unless a particular promotion expressly says otherwise. Gifts included with a subscription come with the first delivery only, unless we say otherwise. Free delivery may apply to the first order, to every subscription order or only to certain orders; the condition is always stated with the individual offer.
5. Reminder before each dispatch
Before each subsequent delivery we send you a reminder by email. The reminder tells you the expected dispatch date, what is in the delivery and the exact amount we will charge, and gives you a direct link to skip that delivery and a direct link to cancel the subscription.
We send the reminder in good time — normally at least 5 days before we take payment — so that you can act on it before you are charged. Where you pay cash on delivery we normally send it 3 days before the expected dispatch and it also lets you confirm the order.
This reflects the reminder-notice duty that Part 4, Chapter 2 of the Digital Markets, Competition and Consumers Act 2024 will introduce. When that duty is commenced we will send the reminders in the form and within the timescales the legislation then requires.
The expected date of your next delivery and its amount are also available to you at any time in your account under “My subscriptions”.
6. Authority for recurring payments
By setting up a subscription you authorise us, through an authorised payment service provider, to charge your chosen payment method for the amount of the next delivery before each dispatch. These are merchant-initiated transactions based on the authority you have given in advance, so strong customer authentication is not repeated for each individual charge under the Payment Services Regulations 2017 and the related technical standards.
We do not store and cannot access your full card number. The payment service provider stores a token that allows the recurring charges. Your authority ends when you cancel the subscription or when the payment method expires.
You can change your payment method at any time in your account. You can also withdraw a continuous payment authority directly with your card issuer or bank; if you do, please also tell us, so that we can stop the deliveries rather than leave them to fail.
7. Changing, skipping and pausing
At any time, and at no cost, you can:
- change the products in your subscription,
- change the quantity,
- change the delivery frequency,
- change your delivery address and payment method,
- skip an individual delivery,
- pause the subscription.
Make the change in your account, or tell us at [email protected] or on our customer service number. A change you tell us about in good time before the next order is processed applies to that delivery. If the order is already being processed, the change applies from the following period.
8. Cancelling your subscription
You can cancel at any time, without giving a reason, without a notice period and at no cost. Cancelling is exactly as easy as signing up.
You can cancel:
- in your account, under “My subscriptions”,
- using the cancellation link in the reminder we send before each dispatch,
- by email to [email protected],
- by telephone on our customer service number.
A cancellation made in your account or through the link in a reminder takes effect immediately. A cancellation sent by email or given by telephone is processed within one working day and we send you written confirmation. We never make cancellation conditional on making a telephone call, completing a form, or listening to retention offers, and we do not add steps designed to talk you out of it.
Cancellation applies to future deliveries. An order that had already been processed and dispatched when we received your cancellation will still arrive; your right to cancel that delivery under section 11 applies to it.
9. Price changes
We may change the price of subscription products. We will tell you by email about any change that affects the amount you are charged at least 15 days before it takes effect. The notice sets out the old price, the new price, the date it applies from and a link to cancel.
If you do not agree to the new price you can cancel free of charge before it takes effect and it will never be charged to you. A new price applies only to charges taken after the effective date; it does not affect charges already made.
10. Failed payments
Keeping your payment method valid and funded is your responsibility. If a charge fails, we will tell you and try again. If it fails again, we pause the subscription and let you know. You can restart a paused subscription at any time in your account or by telling us at [email protected].
We are not responsible for a delay in delivery caused by an invalid or unfunded payment method. We will not charge you a fee for a failed payment.
11. Your right to cancel each delivery
Cancelling the subscription and cancelling a contract for a particular delivery are two different rights:
Cancelling the subscription (section 8) | Cancelling a delivery (this section) | |
|---|---|---|
What it does | Stops future deliveries | Unwinds a specific delivery you have already received and refunds what you paid for it |
Time limit | Any time | 60 days from the day after you receive that delivery (the statutory period is 14 days) |
Returning goods | Not required | The goods must be returned |
Every individual delivery within a subscription has its own separate cancellation period, running from the day after you take physical possession of that delivery. The statutory period under regulation 30 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 is 14 days; we voluntarily extend it to 60 days as a contractual promise that does not reduce or replace your statutory right. Cancelling one delivery does not cancel the subscription, and cancelling the subscription does not unwind a delivery you have already had — if you want both, tell us, or use both routes.
This is also how we already give effect to the renewal cooling-off right that Part 4, Chapter 2 of the Digital Markets, Competition and Consumers Act 2024 will introduce: you get a fresh cancellation right on every renewal, not only at the start.
How to cancel, how to return the goods, who pays the return cost and when the right does not apply are set out in sections 13, 14 and 15 of the Terms and Conditions of Sale. The most important exception for our products is the one in regulation 28(3)(a) for sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken after delivery.
12. Product availability
Each delivery depends on stock. If a product you have subscribed to is out of stock, we will tell you and offer you an alternative product, a skipped delivery or cancellation of the subscription. We will not substitute a product without your agreement and we will not take payment until the position is settled.
13. Misuse
We may refuse to set up a subscription, or pause or end one, where we reasonably suspect misuse — in particular repeated exploitation of introductory offers, giving false details, or systematically ordering and returning goods with no intention of using them. We will tell you if we do, and we will refund everything you have paid for deliveries you have not received.
14. Data protection
We process your subscription details, the recurring payment token and your charge history on the basis of performance of a contract (Article 6(1)(b) UK GDPR). Details are in the Privacy Notice, and we handle data protection complaints under the procedure in section 14 of that notice, acknowledging them within 30 days as section 164A of the Data Protection Act 2018 requires.
A subscription is not consent to marketing. Permissions for marketing by email, SMS and telephone are separate, voluntary and can be withdrawn at any time. Reminder notices, dispatch notifications and price-change notices are service messages about your contract, not marketing, so you receive them for as long as your subscription is running.
15. Changes to these terms
We may change these terms. We will tell you by email about changes affecting your subscription at least 15 days before they take effect, together with a link to cancel free of charge. If you do not cancel, the new terms apply to charges taken after that date. We will not use this section to make a change that would be unfair under Part 2 of the Consumer Rights Act 2015.
16. Contact
Nutrisslim d.o.o., Obrtniška ulica 4, 1292 Ig, Slovenia · [email protected] · the customer service number published on www.naturesfinest.co.uk · support Monday to Friday, 8.00 am to 4.00 pm. For data protection questions, and to reach our UK representative appointed under Article 27 UK GDPR, please write to [email protected].
