General Terms and Conditions
1. General information
The General Terms and Conditions are compied in accordance with regulations in the field of costumer protection, based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for online and electronic business.
The website is an online store, where the Seller Nutrisslim d.o.o. Podsmreka 5L, 1356 Dobrova, Slovenia, Tax number: GB361629785 (hereinafter referred to as the “Seller”) offers its products, and buyers buy them.
By ordering an individual product or goods from the Seller by the purchaser, an obligation relationship is established between them. All disputes arising from this legal relationship (as due to the truth of user’s information, the content of the offer, the subject and price of the offer, etc.) are resolved exclusively between the Seller and the purchaser. The Seller and purchasers of the website accept the method of trading, which is specific to the Internet and is to some extent anonymous.
When registering in the online store, the visitor obtains a username, that is the same as his/her e-mail address, and a user password, which is set by the user himself/herself. The username and password of the user are unequivocally determined and linked to the entered data. By registering, the visitor confirms and guarantees that he/she is an adult, with full legal capacity. By registering, the visitor becomes a user, and acquires the right to purchase. By purchasing a products, the user becomes a costumer.
These General Terms and Conditions define the operation of the online store, the rights and obligations of the visitor, user and buyer, and the business relationship between the operator, the Seller and the user as a buyer of products from the online store offer.
Provider and address of the provider: Nutrisslim, proizvodnja in distribucija živil, d.o.o, Podsmreka 5L, 1356 Dobrova, Slovenia; Registered at the District Court Ljubljana, opr. no. 2010/9888.
The company is liable to pay the value-added tax (VAT).
VAT ID: GB361629785
Registration number: 3711676000
Contact information of the Seller:
2. Availability of information
The Seller undertakes to always have available to the user:
- information on the company identity (especially the company name, registered office of the company and registration number, under which the company is registered)
- contact details that enable the user to communicate quickly and efficiently with the Seller (e-mail, telephone, etc.)
- information on the essential characteristics of the products or online store servicers, including after-sales services and warranties
- information on availability of the product or online store services
- method and conditions, in particular the place and time of delivery
- information on the methods of payment
- information on the time validity of the offer from the online store
- information on the period in which it is still possible to withdraw from the contract and the conditions for withdrawal
- information on the complaint procedure and information on the Seller’s contact person, for contacts with users.
3. Product offer, delivery time and receiving the package
Due to the nature of online business, the offer in the online store changes and updates frequently and quickly.
The delivery time for products in stock is 2 working days within Slovenia, unless GLS delivers later to a specific delivery address (see point 11). For the other products applies the delivery time stated next to the product in the online store. Every product is available within a reasonable time.
When placing an order, the user can specify one of the following methods of taking over the products:
- Payment after delivery, in which case the delivery service charges users a fee.
4. Methods of payment
The Seller allows the user to choose one of the following methods of payment for the purchase of products from the online store:
- with cash (or card) upon receipt, in which case the online price applies (see point 5)
- PayPal payment or card
- credit card payment
Payment with a debit or credit card and installment payment, is only possible if the data in the user profile for the payer, is the same as the data in the user profile for the holder of the debit or credit card.
The payment transaction is not completed until your order is shipped.
The online price is valid for all registered users of the online store. There are possible surcharges on the online price, depending on the chosen method of payment (see point 4).
All prices in the online store www.nutrisslim.uk are listed in EUR and include value added tax (VAT). All prices in the online store are the prices of the products and do not include delivery costs (see points 3 and 10). All prices are valid only for electronic purchasing of products through the online store.
All prices are valid at the time of placing the order, and do not have a predetermined validity, so they are valid only until they are changed each time. Despite all the efforts of the Seller to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In such a case, and if the price of the product changes during the processing of the order, i.e. from the moment of placing the order until the confirmation of the order, the Merchant will:
- notify the user (buyer) for the new prices, and in such a case, the user (buyer) has the option to change his order partially, completely cancel it, or confirm the order at the new prices, all at no additional cost, or
- enable the user (buyer) to withdraw from the purchase and at the same time offer him a solution that will be to the mutual benefit and satisfaction.
The offer of the Nutrisslim online store is updated and changed frequently and quickly. Prices are presented as Regular Prices and Promotional Prices. In the case of promotional products, it is clear what the regular price of the product is (it is crossed out), and what the promotional price is.
The price in the Nutrisslim online store is the same for both – registered members and guests of the online store. All prices include VAT. Prices are valid at the time of placing the order and do not have a predetermined validity.
6. Purchasing process
6.1. Technical steps leading to the conclusion of a sales contract
The following technical steps are available to the user (buyer) in the purchasing process:
- login to the online store using an e-mail address or user’s password, if the user (costumer) has previously created a user account (see point 1)
- search for an individual product in the offer of products in the online store
- select product for purchase
- adding the selected product for purchase to the shopping cart
- determining the quantity of the product to be purchased
- review the price of the selected product in the selected quantity, including the calculated tax, if it is charged
- selection of the delivery method (see points 3 and 10)
- selection of the payment method (see point 4)
- review of the order with the selected delivery method and charged delivery costs, if any
- conformation and placing the order, thus the completion of the purchase (see points 6.3 and 6.4).
6.2. . Identification and correction of mistakes before placing an order
Before placing an order, the user (buyer) through the graphical user interface is enabled to, with immediate effect, easily and without problems:
- see and review which products he/she has selected and added to the shopping cart
- see and review the price of an individual product and the total price of the total selected quantity of each product
- change the selected quantity of individual product and calculate the new price after the changed quantity
- remove selected products, which the user does not want to purchase, from the shopping cart
- calculate the corresponding tax, according to the tax rate applicable to the selected product and its price (tax base).
Before confirming the order, the user (buyer) via the graphical user interface is enabled to, with immediate effect, easily and without problems:
- change the selected delivery method
- change the selected payment method
- review and approve individual changes.
6.3. Purchase order acceptance
After placing the order, the user (buyer) receives a confirmation from the Seller by e-mail, that the order has been accepted. Within 1 hour of receiving this confirmation, the user (buyer) has the option to cancel the order with no consequences. Except the possibility of cancellation, the user (buyer) cannot change the content of the order after placing it. The user (buyer) always has accessible information on the status and contents of each order on his/her profile on the website.
6.4. Order confirmation
If the user (buyer) does not cancel the order, the order goes into further processing. Upon receipt, the Seller reviews the order, checks the availability of the ordered products, and confirms the order or rejects it with a reason. The Seller may also contract the user (buyer) by telephone to verify the data or ensure the accuracy of the delivery. Upon confirmation of the order, the Seller notifies the user (buyer) by e-mail about the estimated delivery time. At this step, the sale/purchase contract for the ordered products between the user (buyer) and the Seller is irrevocably concluded (see point 7).
6.5. Shipped order
The Seller prepares, sends the ordered products within the agreed deadline, and notifies the user (buyer) by e-mail. In the mentioned e-mail, the Seller also informs the user (buyer) about the product return policy and informs him/her of the contact persons in case of a complaint or delay in delivery.
7. Sale/purchase contract
The Seller issues a written invoice to the user who buys the product from the online store, with costs breakdown and an explanation of the right to withdraw from the purchase by returning the ordered products, if necessary and possible. The sale/purchase contract, in the form of purchase order, is stored in electronic form on the Seller’s server and is accessible to the user (buyer) at any time, in his/her user profile. The sale/purchase contract is concluded in Slovenian language.
The sale/purchase contract is concluded at the moment when the Seller confirms the order (see point 6.2). From this moment on, all prices and other conditions of purchase are fixed and apply to both – the Seller and the user (buyer).
8. Right of withdrawal from the purchase, return of products
In the case of distance contracts, the buyer has the right to notify the company within 14 days after receiving the goods, that he/she is withdrawing from the contract, without having to state the reason for this decision. The buyer must return the goods within 14 days after the notified intention to withdraw from the contract.
The only cost borne by the buyer, regarding the withdrawal from the contract, is the cost for delivery and subsequent return of goods to the provider’s address. The provider returns the purchase price for the products to the costumer and not the delivery costs.
In the case of withdrawal from the contract, where the bonus was used (e.g. free delivery), these funds are considered a discount and are not returned to the user.
Inform us for intended return, by written notice, on the contact e-mail: [email protected]
You may give notice of withdrawal with the refund form or by an unequivocal statement, clearly stating that you are withdrawing from the contract. The buyer is considered to have submitted the withdrawal statement in a timely manner, if he sends it within the period specified for withdrawal from the contract. The user (buyer) bears the burden of proof that the right of withdrawal has been exercised.
All products purchased from the provider www.nutrisslim.uk are of such a nature that they can be returned by postal services.
Refund must be done by the company, immediately or no later than 14 days after receipt of the notice of withdrawal. The Seller returns the received payments to the buyer, with the same means of payment as used by the buyer, unless the buyer has explicitly requested the use of another means of payment and if the buyer does not bear any costs as a result.
The received goods must be returned by the buyer undamaged and in unaltered quantity, unless the goods have been destroyed, damaged, lost or their quantity has decreased without the fault of the buyer.
The buyer must not unimpededly use the goods until the withdrawal from the contract, but only due to the nature of the online store (distance contract), has the opportunity to reconsider the purchase.
Unless otherwise agreed by the parties, the consumer is not entitled to withdrawal from the contract when:
– the supply of sealed goods, which are not suitable for return due to health protection and hygiene reasons, were unsealed after delivery
– on goods, which price depends on fluctuations in markets over which the company has no influence, and which may occur within the withdrawal period.
In the event that the buyer did not pick up the package with their order, despite multiple notifications from the seller or delivery person about the delivery of the package and waiting for the package to be picked up, the package was returned to the company’s headquarters and the buyer chose any other payment method than cash on delivery, the buyer has the right to resend the package, and the seller in such a case has the right to charge the retransmission costs. If the returned products are damaged, the seller has the right to destroy the damaged products. In such a case, the buyer cannot exercise the right to a refund of the purchase price.
9. Real or hidden defects
The Seller must deliver the goods to the buyer in accordance with the contract, and is responsible for any real defects.
Due to a product defect, the buyer can complain about the defect to the Seller within 2 months from the discovery of the real defect, or within 2 years after the goods were taken over by the buyer.
The Seller must make sure that all products from complaints are replaced or that the purchase price is being refunded on user’s bank account. When exercising the rights under this title, the buyer must describe the defect in detail to the Seller and allow the Seller to inspect the product. If the defect is justified, the Seller must comply with the consumer’s claim as soon as possible, but no later than within 8 days. However, if there is a dispute about the defect, the Seller must give the buyer a written answer within 8 days.
The Seller reserves the right to reject the complaint in the case of:
- the returned goods are damaged by the buyer
- the returned goods do not have a security seal or are not in the original packaging
- if the Seller finds that the product is damaged or unusable as a result of wrongful conduct of the buyer.
The consumer may require, at his/her own choice: remedy of any defect of the goods, refund for the paid price having regard to the extent of the defect, replace goods or have a full refund.
The defect is real if:
- if the product does not have the properties necessary for its normal use
- if the product does not have the properties necessary for the special use for which the buyer is buying it, and which was known or should have been known to the Seller
- if the product does not have the characteristics and qualities that were explicitly or tacitly agreed or prescribed
- if the Seller has delivered a product, which does not match the pattern or model, unless the pattern or model was shown only for the purpose of information.
Products have a guarantee only if stated on the invoice or guarantee certificate. The guarantee is valid with the instructions and requirements listed in the guarantee certificate, and upon submission of the invoice.
The guarantee period is stated on the guarantee certificate or on the invoice. Guarantee information is also provided when presenting the product in the online store. If there is no guarantee information in the online store, then the product does not have a guarantee.
The user (buyer) can make a claim using a guarantee with the Seller, or directly with the manufacturer of the product or its authorized service. The guarantee can be claimed by the costumer with a guarantee certificate and invoice.
Manufacturer or the authorized service, is obliged to perform guarantee repair within 45 days from the day of receipt of the product for repair, otherwise replace the product with another, equivalent product in perfect condition.
The Seller will deliver the order products to the user (buyer) within the agreed time. The Seller’s contractual partner for the delivery of shipments is GLS. The Seller reserves the right to choose another delivery service, if the order will be completed more efficiently.
The Seller and the Operator use an appropriate technical and organizational means to protect the transfer and storage of personal data and payments. For this purpose, 128 Bit SSL certificate issued by an authorized organization, is used.
Secure authorizations and credit card transactions are handled by Cardinity. Credit card authorizations are performed in real time with immediate verification of data at banks. Card information is not stored on the Seller’s server.
The user himself/herself is also responsible for the safety, by ensuring the security of his/her username and password, as well as the appropriate software and anti-virus protection on his/her computer.
13. Right to information
You have the right to non-chargeable information about your personal data available to us, as well as the right to delete this data. If you have any questions regarding the deletion, processing or use of your data, please contact us on: [email protected] or send us a request by mail.
Order status notifications: We reserve the right to inform you, at the provided telephone number via SMS, when your order has been delivered and the items have not been picked up for 3 to 5 days. If the items have not been picked up for more than 5 days, we reserve the right to call the provided telephone number as a reminder to pick up the items.
Notifications: After signing up for notifications, your name, telephone number and your e-mail address, with your permission are used for advertising purposes until you unsubscribe from the notifications. You can sign up for receiving notifications, only when the particular field is selected, which allows you to subscribe.
In the case of using e-mail address on Facebook or use the form on the first page of www.nutrisslim.uk, through which you get discount coupons for your order, we will save your e-mail address for the purpose of informing you about the special benefits and promotions of the online store www.nutrisslim.uk. You can unsubscribe from the notification database, at any time, by sending an e-mail to: [email protected] or by clicking on the “Unsubscribe” link at the bottom of the promotional e-mails.
To unsubscribe from occasional promotional SMS messages, please send an email to [email protected] and include your phone number in the message. This is the only way we can remove you from our database of SMS recipients.
Promotional e-mails and/or SMS messages will contain the following components:
- will be clearly and unambiguously marked as advertising messages
- the sender will be clearly evident
- all the campaigns, promotions and other marketing techniques will be clearly defined, as well as the conditions for participating in them
- unsubscribing method will be presented clearly
- user’s wish not to receive advertising messages will be explicitly respected by the provider.
14. Child protection
The Seller in the online store does not accept orders from someone that is suspected or known to be a child, without the expressed permission of the parents or guardians. The operator or the Seller in the online store do not offer free access to products or services that are harmful to children.
Without an express permission from the parents or the guardians, the operator and the Seller will not accept any personal data relating to children, nor will disclose personal data received from children, to third parties, excluding the parents or guardians.
Any communication aimed at children will be appropriate to their age and will not take advantage of children’s trust, lack of experience or sense of loyalty.
16. User opinions and reviews
Opinions, comments and product ratings provided by users or visitors are part of the functionality of the online store, and are intended for the community of all users.
The Seller and the operator are not responsible for the content of opinions, comments and product ratings provided by users or visitors. The operator reviews opinions, comments and ratings before final publication, and does not publish those that contain obvious untruths, are misleading, offensive, obscene or, in the opinion od the operator, do not benefit other users or visitors of the online store. The Seller and the operator are not responsible for the information in the opinions, comments and ratings, and disclaim any responsibility arising from this information.
The operator makes every effort to ensure that the information published in the online store is up-to-date and correct, however, product characteristics, delivery time or price may change so quickly, that the Seller sometimes fails to correct the information, which is published in the online store, in a timely manner.
In that case, the operator or the Seller will notify the user (buyer) of the changes, and allow the user (buyer) to withdraw from the order or change the order (see point 5).
From the moment when the ordered products are delivered to the postal services, the Seller is not liable for any physical damage, destruction or loss of the consignment, nor for missing contents in the consignment or if the consignment has been opened. In these cases, the user (buyer) must initiate a complaint procedure with the GLS delivery service. In the case of damaged consignment, the user (buyer) should bring the consignment to the nearest GLS point, in same condition as it was received, without adding or removing anything, and fill out a complaint report. The Seller, together with the GLS delivery service, will make sure that the complaint is resolved as soon as possible.
18. Complaints, disputes and applying law
The Seller complies with the applicable law in the field of consumer protection. The Seller has established an effective complaint handling system and has a designated contact person with whom the user (buyer) may communicate by phone or e-mail, in the case of a problem. In this case, the user (buyer) may contact us on 020 3807 3930 or submit a complaint to: [email protected]. The procedure in confidential.
The Seller will confirm within five working days that he has received the complaint, will inform the user (buyer) how long the Seller will process the complaint and keep the user (buyer) informed about the progress of the procedure. The Seller will make every effort to resolve any dispute amicably. If an amicable settlement is not reached, all disputes between the Seller and the user (buyer) shall be subject to the jurisdiction of the District Court Ljubljana. The Seller and the user (buyer), as participants in electronic commerce, mutually recognize the validity of electronic messages in court. The Seller will make every effort, to the best of Seller’s ability, to resolve any disputes amicably.
On 14 November 2015, Out-of-court settlement of Consumer Dispute Resolution Act (Official Gazette of the Republic of Slovenia [Uradni list RS], No. 81/2015; hereinafter ZIsRPS) entered into force. ZIsRPS regulates the out-of-court settlement of domestic and cross-border disputes between companies and consumer through the mediation of the provider from out-of-court settlements of consumer disputes (hereinafter: OSCD provider).
In accordance with legal norms, the Seller does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act.
Nutrisslim d.o.o. does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act.
The Seller, which as a provider enables online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS).
These General Terms and Conditions and all disputes between the Seller and the user are subject to and applies the Slovenian substantive and procedural law, and do not apply the rules of private international law, which would repeal the application of any other law.
For all other cases, as well as rights and obligations that are not regulated by these General Terms and Conditions, apply the provisions of the Law of Obligations Act, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act.
The product information and other advice on this website are not a substitute for adequate medical care in the event of health problems, and are not medically recognized for disease prevention. The products and claims of individual products through the website have not been evaluated by government institutions and are not intended to diagnose, treat or prevent disease. The information contained on the website is for informational purposes only, and is not intended as substitute for the advice of your doctor or other healthcare professional. If you are taking any medications or dietary supplements, and you suspect any health problems, consult your doctor or pharmacist before using our products. Talk to your doctor or pharmacist about the use, risks and side effects. Pregnant woman and breastfeeding mothers are not advised to use the product, as well as children and people with any health problems. Talk to your doctor or pharmacist before use.
20. Request your invoice
The Seller must issue an invoice for the order or services, and hand it over to the buyer. The buyer must take over the invoice, also must keep it after leaving the business premises.
21. Changes of the General Terms and Conditions
In the event of changes in the regulations regarding the operation of the online store, data protection and other fields, related to the operation of Seller’s online store, and in the event of changes in its own business policy, the Seller changes and/or updates these General Terms and Conditions, of which will always inform users in an appropriate manner, including notification via the website www.nutrisslim.uk. Any changes and/or updates of the General Terms and Conditions enter into force and apply eight days upon their publication. If changes and/or updates are necessary for compliance with regulations, these changes and/or updates may enter into force and apply after shorter period of time.
The user who does not agree with the changes and/or updates of the General Terms and Conditions, must cancel his registration within eight days from the publication of the changes and/or updates of the General Terms and Conditions, otherwise after expiration of this period, it is considered that the user accepts the changes and/or updates of the General Terms and Conditions and contrary evidence is not admissible.
Cancellation of registration is done by the user with a written statement to e-mail: [email protected].
The General Terms and Conditions were accepted by the director of the operator and the Seller, in Ljubljana, on 27 August 2010.
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