1. General information

The General Terms and Conditions are compied in accordance with regulations in the field of costumer protection, based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for online and electronic business.

The website is an online store, where the Seller Nutrisslim d.o.o. Obrtniška ulica 4, 1292 Ig, Slovenia, Tax number: GB361629785 (hereinafter referred to as the “Seller”) offers its products, and buyers buy them.

By ordering an individual product or goods from the Seller by the purchaser, an obligation relationship is established between them. All disputes arising from this legal relationship (as due to the truth of user’s information, the content of the offer, the subject and price of the offer, etc.) are resolved exclusively between the Seller and the purchaser. The Seller and purchasers of the website accept the method of trading, which is specific to the Internet and is to some extent anonymous.

When registering in the online store, the visitor obtains a username, that is the same as his/her e-mail address, and a user password, which is set by the user himself/herself. The username and password of the user are unequivocally determined and linked to the entered data. By registering, the visitor confirms and guarantees that he/she is an adult, with full legal capacity. By registering, the visitor becomes a user, and acquires the right to purchase. By purchasing a products, the user becomes a costumer.

These General Terms and Conditions define the operation of the online store, the rights and obligations of the visitor, user and buyer, and the business relationship between the operator, the Seller and the user as a buyer of products from the online store offer.

Provider and address of the provider: Nutrisslim, proizvodnja in distribucija živil, d.o.o, Obrtniška ulica 4, 1292 Ig, Slovenia; Registered at the District Court Ljubljana, opr. no. 2010/9888.

The company is liable to pay the value-added tax (VAT).

VAT ID: GB361629785

Registration number: 3711676000

Contact information of the Seller:

e-mail: [email protected]
toll free phone number 020 8089 0131

2. Availability of information

The Seller undertakes to always have available to the user:

information on the company identity (especially the company name, registered office of the company and registration number, under which the company is registered)
contact details that enable the user to communicate quickly and efficiently with the Seller (e-mail, telephone, etc.)
information on the essential characteristics of the products or online store servicers, including after-sales services and warranties
information on availability of the product or online store services
method and conditions, in particular the place and time of delivery
information on the methods of payment
information on the time validity of the offer from the online store
information on the period in which it is still possible to withdraw from the contract and the conditions for withdrawal
information on the complaint procedure and information on the Seller’s contact person, for contacts with users.

3. Product offer, delivery time and receiving the package

Due to the nature of online business, the offer in the online store changes and updates frequently and quickly.

The delivery time for products in stock is 2 working days within UK, unless Royal Mail delivers later to a specific delivery address (see point 11). For the other products applies the delivery time stated next to the product in the online store. Every product is available within a reasonable time.

When placing an order, the user can specify one of the following methods of taking over the products:

Payment after delivery, in which case the delivery service charges users a fee.

4. Methods of payment

The Seller allows the user to choose one of the following methods of payment for the purchase of products from the online store:

PayPal payment or card
credit card payment

Payment with a debit or credit card and installment payment, is only possible if the data in the user profile for the payer, is the same as the data in the user profile for the holder of the debit or credit card.

The payment transaction is not completed until your order is shipped.

5. Prices

The online price is valid for all registered users of the online store. There are possible surcharges on the online price, depending on the chosen method of payment (see point 4).

All prices in the online store www.nutrisslim.uk are listed in GBP and include value added tax (VAT). All prices in the online store are the prices of the products and do not include delivery costs (see points 3 and 10). All prices are valid only for electronic purchasing of products through the online store.

All prices are valid at the time of placing the order, and do not have a predetermined validity, so they are valid only until they are changed each time. Despite all the efforts of the Seller to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In such a case, and if the price of the product changes during the processing of the order, i.e. from the moment of placing the order until the confirmation of the order, the Merchant will:

notify the user (buyer) for the new prices, and in such a case, the user (buyer) has the option to change his order partially, completely cancel it, or confirm the order at the new prices, all at no additional cost, or
enable the user (buyer) to withdraw from the purchase and at the same time offer him a solution that will be to the mutual benefit and satisfaction.

The offer of the Nutrisslim online store is updated and changed frequently and quickly. Prices are presented as Regular Prices and Promotional Prices. In the case of promotional products, it is clear what the regular price of the product is (it is crossed out), and what the promotional price is.

The price in the Nutrisslim online store is the same for both – registered members and guests of the online store. All prices include VAT. Prices are valid at the time of placing the order and do not have a predetermined validity.

5.1. PROMOTIONAL CODES
Promotional codes are special benefits that the provider may occasionally offer to customers. Promotional codes are only valid during the period and under the conditions specified in each promotion. Promotional codes cannot be combined with each other and cannot be used together with other promotions, unless explicitly stated in a particular promotion. Promotional codes do not apply to products in the categories “Personalized Supplements” and “DNA Tests,” or to products where this is specifically indicated.

In case of technical error or abuse, the provider reserves the right to refuse the promotional code.

5.2. MINIMUM ORDER VALUE
The minimum value of a single order is £9.00 (excluding delivery costs). Orders below this value are not processed by the provider. The online system clearly notifies the customer and does not allow the completion of the purchase below this threshold.

6. Purchasing process

6.1. Technical steps leading to the conclusion of a sales contract

The following technical steps are available to the user (buyer) in the purchasing process:

login to the online store using an e-mail address or user’s password, if the user (costumer) has previously created a user account (see point 1)
search for an individual product in the offer of products in the online store
select product for purchase
adding the selected product for purchase to the shopping cart
determining the quantity of the product to be purchased
review the price of the selected product in the selected quantity, including the calculated tax, if it is charged
selection of the delivery method (see points 3 and 10)
selection of the payment method (see point 4)
review of the order with the selected delivery method and charged delivery costs, if any
conformation and placing the order, thus the completion of the purchase (see points 6.3 and 6.4).

6.2. Identification and correction of mistakes before placing an order

Before placing an order, the user (buyer) through the graphical user interface is enabled to, with immediate effect, easily and without problems:

see and review which products he/she has selected and added to the shopping cart
see and review the price of an individual product and the total price of the total selected quantity of each product
change the selected quantity of individual product and calculate the new price after the changed quantity
remove selected products, which the user does not want to purchase, from the shopping cart
calculate the corresponding tax, according to the tax rate applicable to the selected product and its price (tax base).

Before confirming the order, the user (buyer) via the graphical user interface is enabled to, with immediate effect, easily and without problems:

change the selected delivery method
change the selected payment method
review and approve individual changes.

6.3. Purchase order acceptance

After placing the order, the user (buyer) receives a confirmation from the Seller by e-mail, that the order has been accepted. Within 1 hour of receiving this confirmation, the user (buyer) has the option to cancel the order with no consequences. Except the possibility of cancellation, the user (buyer) cannot change the content of the order after placing it. The user (buyer) always has accessible information on the status and contents of each order on his/her profile on the website.

6.4. Order confirmation

If the user (buyer) does not cancel the order, the order goes into further processing. Upon receipt, the Seller reviews the order, checks the availability of the ordered products, and confirms the order or rejects it with a reason. The Seller may also contract the user (buyer) by telephone to verify the data or ensure the accuracy of the delivery. Upon confirmation of the order, the Seller notifies the user (buyer) by e-mail about the estimated delivery time. At this step, the sale/purchase contract for the ordered products between the user (buyer) and the Seller is irrevocably concluded (see point 7).

6.5. Shipped order

The Seller prepares, sends the ordered products within the agreed deadline, and notifies the user (buyer) by e-mail. In the mentioned e-mail, the Seller also informs the user (buyer) about the product return policy and informs him/her of the contact persons in case of a complaint or delay in delivery.

7. Sale/purchase contract

The Seller issues a written invoice to the user who buys the product from the online store, with costs breakdown and an explanation of the right to withdraw from the purchase by returning the ordered products, if necessary and possible. The sale/purchase contract, in the form of purchase order, is stored in electronic form on the Seller’s server and is accessible to the user (buyer) at any time, in his/her user profile. The sale/purchase contract is concluded in Slovenian language.

The sale/purchase contract is concluded at the moment when the Seller confirms the order (see point 6.2). From this moment on, all prices and other conditions of purchase are fixed and apply to both – the Seller and the user (buyer).

7.1 Discounts, promotional codes, wheel of fortune

Discounts are not cumulative! If the products on the website are already on sale or any discount has already been set on them, additional discounts do not apply to them.

8. Right of withdrawal from the purchase, return of products

In the case of distance contracts, the buyer has the right to notify the company within 60 days after receiving the goods, that he/she is withdrawing from the contract, without having to state the reason for this decision. The buyer must return the goods within 14 days after the notified intention to withdraw from the contract.

The only cost borne by the buyer, regarding the withdrawal from the contract, is the cost for delivery and subsequent return of goods to the provider’s address. The provider returns the purchase price for the products to the costumer and not the delivery costs.

In the case of withdrawal from the contract, where the bonus was used (e.g. free delivery), these funds are considered a discount and are not returned to the user.

Inform us for intended return, by written notice, on the contact e-mail: [email protected]

You may give notice of withdrawal with the refund form or by an unequivocal statement, clearly stating that you are withdrawing from the contract. The buyer is considered to have submitted the withdrawal statement in a timely manner, if he sends it within the period specified for withdrawal from the contract. The user (buyer) bears the burden of proof that the right of withdrawal has been exercised.

Product return form can be found HERE (click).

All products purchased from the provider www.nutrisslim.uk are of such a nature that they can be returned by postal services.

Refund must be done by the company, immediately or no later than 14 days after receipt of the notice of withdrawal. The Seller returns the received payments to the buyer, with the same means of payment as used by the buyer, unless the buyer has explicitly requested the use of another means of payment and if the buyer does not bear any costs as a result.

The received goods must be returned by the buyer undamaged and in unaltered quantity, unless the goods have been destroyed, damaged, lost or their quantity has decreased without the fault of the buyer.

The buyer must not unimpededly use the goods until the withdrawal from the contract, but only due to the nature of the online store (distance contract), has the opportunity to reconsider the purchase.

Unless otherwise agreed by the parties, the consumer is not entitled to withdrawal from the contract when:

– the supply of sealed goods, which are not suitable for return due to health protection and hygiene reasons, were unsealed after delivery

– on goods, which price depends on fluctuations in markets over which the company has no influence, and which may occur within the withdrawal period.

In the event that the buyer did not pick up the package with their order, despite multiple notifications from the seller or delivery person about the delivery of the package and waiting for the package to be picked up, the package was returned to the company’s headquarters and the buyer chose any other payment method than cash on delivery, the buyer has the right to resend the package, and the seller in such a case has the right to charge the retransmission costs. If the returned products are damaged, the seller has the right to destroy the damaged products. In such a case, the buyer cannot exercise the right to a refund of the purchase price.

9. Real or hidden defects

The Seller must deliver the goods to the buyer in accordance with the contract, and is responsible for any real defects.

The buyer must inform the Seller and provide a detailed description of the material defect on [email protected] or 020 3807 3930.

Due to a product defect, the buyer can complain about the defect to the Seller within 2 months from the discovery of the real defect, or within 2 years after the goods were taken over by the buyer.

The Seller must make sure that all products from complaints are replaced or that the purchase price is being refunded on user’s bank account. When exercising the rights under this title, the buyer must describe the defect in detail to the Seller and allow the Seller to inspect the product. If the defect is justified, the Seller must comply with the consumer’s claim as soon as possible, but no later than within 8 days. However, if there is a dispute about the defect, the Seller must give the buyer a written answer within 8 days.

The Seller reserves the right to reject the complaint in the case of:

the returned goods are damaged by the buyer
the returned goods do not have a security seal or are not in the original packaging
if the Seller finds that the product is damaged or unusable as a result of wrongful conduct of the buyer.

The consumer may require, at his/her own choice: remedy of any defect of the goods, refund for the paid price having regard to the extent of the defect, replace goods or have a full refund.

The form for exercising the consumer’s right to withdraw from the contract can be found HERE (click)

The defect is real if:

if the product does not have the properties necessary for its normal use
if the product does not have the properties necessary for the special use for which the buyer is buying it, and which was known or should have been known to the Seller
if the product does not have the characteristics and qualities that were explicitly or tacitly agreed or prescribed
if the Seller has delivered a product, which does not match the pattern or model, unless the pattern or model was shown only for the purpose of information.

10. Guarantee

Products have a guarantee only if stated on the invoice or guarantee certificate. The guarantee is valid with the instructions and requirements listed in the guarantee certificate, and upon submission of the invoice.

The guarantee period is stated on the guarantee certificate or on the invoice. Guarantee information is also provided when presenting the product in the online store. If there is no guarantee information in the online store, then the product does not have a guarantee.

The user (buyer) can make a claim using a guarantee with the Seller, or directly with the manufacturer of the product or its authorized service. The guarantee can be claimed by the costumer with a guarantee certificate and invoice.

Manufacturer or the authorized service, is obliged to perform guarantee repair within 45 days from the day of receipt of the product for repair, otherwise replace the product with another, equivalent product in perfect condition.

11. Delivery

The Seller will deliver the order products to the user (buyer) within the agreed time. The Seller’s contractual partner for the delivery of shipments is Royal Mail. The Seller reserves the right to choose another delivery service, if the order will be completed more efficiently.

Free shipping

If the total value of the products added in the cart exceeds the stated threshold for free shipping on the online store, shipping will not be charged to your order. The total amount is calculated taking into account all discount coupons used, meaning that the price required to fulfill the free shipping condition consists of the final price of the products, including the discounts applied.

Other additional charges, such as payment method charges, or products added into the order after the intial purchase is placed, are not included in the total order value, required to fulfill the condition for free shipping.

12. Security

The Seller and the Operator use an appropriate technical and organizational means to protect the transfer and storage of personal data and payments. For this purpose, 128 Bit SSL certificate issued by an authorized organization, is used.

Secure authorizations and credit card transactions are handled by Cardinity. Credit card authorizations are performed in real time with immediate verification of data at banks. Card information is not stored on the Seller’s server.

The user himself/herself is also responsible for the safety, by ensuring the security of his/her username and password, as well as the appropriate software and anti-virus protection on his/her computer.

13. Right to information

You have the right to non-chargeable information about your personal data available to us, as well as the right to delete this data. If you have any questions regarding the deletion, processing or use of your data, please contact us on: [email protected] or send us a request by mail.

Order status notifications: We reserve the right to inform you, at the provided telephone number via SMS, when your order has been delivered and the items have not been picked up for 3 to 5 days. If the items have not been picked up for more than 5 days.

Notifications: After signing up for notifications, your name, telephone number and your e-mail address, with your permission are used for advertising purposes until you unsubscribe from the notifications. You can sign up for receiving notifications, only when the particular field is selected, which allows you to subscribe.

In the case of using e-mail address on Facebook or use the form on the first page of www.nutrisslim.uk, through which you get discount coupons for your order, we will save your e-mail address for the purpose of informing you about the special benefits and promotions of the online store www.nutrisslim.uk. You can unsubscribe from the notification database, at any time, by sending an e-mail to: [email protected] or by clicking on the “Unsubscribe” link at the bottom of the promotional e-mails.

To unsubscribe from occasional promotional SMS messages, please send an email to [email protected] and include your phone number in the message. This is the only way we can remove you from our database of SMS recipients.

Promotional e-mails and/or SMS messages will contain the following components:

will be clearly and unambiguously marked as advertising messages
the sender will be clearly evident
all the campaigns, promotions and other marketing techniques will be clearly defined, as well as the conditions for participating in them
unsubscribing method will be presented clearly
user’s wish not to receive advertising messages will be explicitly respected by the provider.

14. Child protection

The Seller in the online store does not accept orders from someone that is suspected or known to be a child, without the expressed permission of the parents or guardians. The operator or the Seller in the online store do not offer free access to products or services that are harmful to children.

Without an express permission from the parents or the guardians, the operator and the Seller will not accept any personal data relating to children, nor will disclose personal data received from children, to third parties, excluding the parents or guardians.

Any communication aimed at children will be appropriate to their age and will not take advantage of children’s trust, lack of experience or sense of loyalty.

15. Privacy policy

Part of these General Terms and Conditions is also the Privacy Policy, which is available HERE (click).

16. User opinions and reviews

Opinions, comments and product ratings provided by users or visitors are part of the functionality of the online store, and are intended for the community of all users.

The Seller and the operator are not responsible for the content of opinions, comments and product ratings provided by users or visitors. The operator reviews opinions, comments and ratings before final publication, and does not publish those that contain obvious untruths, are misleading, offensive, obscene or, in the opinion od the operator, do not benefit other users or visitors of the online store. The Seller and the operator are not responsible for the information in the opinions, comments and ratings, and disclaim any responsibility arising from this information.

By submitting an opinion, comment or rating, the user or visitor expressly agrees to the terms of use and allows the operator to publish the text, in whole or a part, in all electronic and other media. The operator has the right to use the content of the opinion, comment or rating, for unlimited period and for any purpose, that is in the business interest of the operator, including advertisements and other marketing communications. The author of the opinions, comments or ratings, ensures and declares that he/she is the owner of the moral rights and copyrights for the written opinions, comments or ratings, and that he/she transfers these rights, for unlimited period, non-exclusively and free of charge, to the operator.

17. Liability

The operator makes every effort to ensure that the information published in the online store is up-to-date and correct, however, product characteristics, delivery time or price may change so quickly, that the Seller sometimes fails to correct the information, which is published in the online store, in a timely manner.

In that case, the operator or the Seller will notify the user (buyer) of the changes, and allow the user (buyer) to withdraw from the order or change the order (see point 5).

From the moment when the ordered products are delivered to the postal services, the Seller is not liable for any physical damage, destruction or loss of the consignment, nor for missing contents in the consignment or if the consignment has been opened. In these cases, the user (buyer) must initiate a complaint procedure with the Royal Mail delivery service. In the case of damaged consignment, the user (buyer) should bring the consignment to the nearest Royal Mail point, in same condition as it was received, without adding or removing anything, and fill out a complaint report. The Seller, together with the Royal Mail delivery service, will make sure that the complaint is resolved as soon as possible.

18. Complaints, disputes and applying law

The Seller complies with the applicable law in the field of consumer protection. The Seller has established an effective complaint handling system and has a designated contact person with whom the user (buyer) may communicate by phone or e-mail, in the case of a problem. In this case, the user (buyer) may contact us on 020 8089 0131 or submit a complaint to: [email protected]. The procedure in confidential.

The Seller will confirm within five working days that he has received the complaint, will inform the user (buyer) how long the Seller will process the complaint and keep the user (buyer) informed about the progress of the procedure. The Seller will make every effort to resolve any dispute amicably. If an amicable settlement is not reached, all disputes between the Seller and the user (buyer) shall be subject to the jurisdiction of the District Court Ljubljana. The Seller and the user (buyer), as participants in electronic commerce, mutually recognize the validity of electronic messages in court. The Seller will make every effort, to the best of Seller’s ability, to resolve any disputes amicably.

On 14 November 2015, Out-of-court settlement of Consumer Dispute Resolution Act (Official Gazette of the Republic of Slovenia [Uradni list RS], No. 81/2015; hereinafter ZIsRPS) entered into force. ZIsRPS regulates the out-of-court settlement of domestic and cross-border disputes between companies and consumer through the mediation of the provider from out-of-court settlements of consumer disputes (hereinafter: OSCD provider).

In accordance with legal norms, the Seller does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act.

Nutrisslim d.o.o. does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act.

The Seller, which as a provider enables online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS).

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL

These General Terms and Conditions and all disputes between the Seller and the user are subject to and applies the Slovenian substantive and procedural law, and do not apply the rules of private international law, which would repeal the application of any other law.

For all other cases, as well as rights and obligations that are not regulated by these General Terms and Conditions, apply the provisions of the Law of Obligations Act, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act.

19. Disclaimer

The product information and other advice on this website are not a substitute for adequate medical care in the event of health problems, and are not medically recognized for disease prevention. The products and claims of individual products through the website have not been evaluated by government institutions and are not intended to diagnose, treat or prevent disease. The information contained on the website is for informational purposes only, and is not intended as substitute for the advice of your doctor or other healthcare professional. If you are taking any medications or dietary supplements, and you suspect any health problems, consult your doctor or pharmacist before using our products. Talk to your doctor or pharmacist about the use, risks and side effects. Pregnant woman and breastfeeding mothers are not advised to use the product, as well as children and people with any health problems. Talk to your doctor or pharmacist before use.

20. Request your invoice

The Seller must issue an invoice for the order or services, and hand it over to the buyer. The buyer must take over the invoice, also must keep it after leaving the business premises.

21. Changes of the General Terms and Conditions

In the event of changes in the regulations regarding the operation of the online store, data protection and other fields, related to the operation of Seller’s online store, and in the event of changes in its own business policy, the Seller changes and/or updates these General Terms and Conditions, of which will always inform users in an appropriate manner, including notification via the website www.nutrisslim.uk. Any changes and/or updates of the General Terms and Conditions enter into force and apply eight days upon their publication. If changes and/or updates are necessary for compliance with regulations, these changes and/or updates may enter into force and apply after shorter period of time.

The user who does not agree with the changes and/or updates of the General Terms and Conditions, must cancel his registration within eight days from the publication of the changes and/or updates of the General Terms and Conditions, otherwise after expiration of this period, it is considered that the user accepts the changes and/or updates of the General Terms and Conditions and contrary evidence is not admissible.

Cancellation of registration is done by the user with a written statement to e-mail: [email protected].

The General Terms and Conditions were accepted by the director of the operator and the Seller, in Ljubljana, on 27 August 2010.

We wish you plenty of pleasant and affordable purchases in our online store!

General Terms and Conditions

1. General provisions

The seller and operator of the NUTRISSLIM online store is:

Nutrisslim d.o.o.
Obrtniška ulica 4
1292 Ig
Slovenia

E-mail: [email protected]
Phone: 020 8089 0131
VAT ID: GB361629785
Registration number: 3711676000
The company is registered at the District Court of Ljubljana under registration number 2010/9888

These General Terms and Conditions govern the operation of the NUTRISSLIM online store, the rights and obligations of the seller, visitors, users and buyers, and apply to all orders placed through the online store.

These General Terms and Conditions are governed by the laws of England and Wales and applicable UK consumer protection legislation.

2. Meaning of terms

The terms used in these General Terms and Conditions shall have the following meaning:

Seller means the company Nutrisslim d.o.o., which operates the NUTRISSLIM online store.
Online store means the website www.nutrisslim.uk, through which the seller offers and sells its products.
Visitor means any person visiting the online store without creating a user account.
User means a visitor who has created a user account.
Buyer means any natural or legal person placing an order in the online store.
Consumer means a natural person acting for purposes outside their trade, business or profession.
Product means all goods offered in the online store.
Order means the electronic process through which the buyer orders one or more products in the online store.
General Terms and Conditions means these terms governing the contractual relationship between the seller and the buyer.

3. Availability of information

The seller undertakes to provide the buyer, before the conclusion of the sales contract, with all information required by applicable law.

This information relates in particular to:

the identity and contact details of the seller,
the main characteristics of the products,
the final prices of the products, including taxes and delivery costs,
payment and delivery conditions,
delivery times,
conditions and deadlines regarding the right to cancel,
the possibility of returning products,
complaint and dispute resolution procedures.

The seller strives to ensure that all information published in the online store is up to date, accurate and understandable.

4. Product offer and availability

Products offered in the online store may be available in limited quantities due to stock limitations or other circumstances.

The seller reserves the right to withdraw products from the offer or modify the assortment without prior notice.

Product images are illustrative only and may slightly differ from the actual product.

The seller strives to keep product descriptions and other information in the online store as accurate and up to date as possible.

Despite maximum care, errors in product descriptions, prices or availability cannot be completely excluded.

5. Prices

All prices in the online store are stated in pounds sterling (£) and include VAT unless explicitly stated otherwise.

Prices are valid at the time the order is placed.

The seller reserves the right to change prices at any time unless otherwise agreed.

Before the order is completed, all costs, including delivery charges and any additional fees, are clearly displayed to the buyer.

Discounts, promotional codes and special offers may be limited in time and are valid according to the conditions published for each promotion.

In the event of an obvious pricing error, the seller reserves the right to withdraw from the contract. In such case, the buyer will be informed without delay.

5.1 Promotional codes

Promotional codes are special benefits that the provider may occasionally offer to its customers. Promotional codes are valid only during the period and under the conditions specified for the particular promotion. Promotional codes cannot be combined with each other, nor can they be used together with other offers, unless expressly stated otherwise for a particular promotion.

Promotional codes do not apply to products in the “Personalized Supplements” and “DNA Analysis” categories, or to products specifically marked as such.

Promotional codes are not valid for orders where the customer is purchasing as a business or legal entity, or provides a company name, tax number, or VAT ID at checkout. In such cases, the system will automatically reject the promotional code.

In the event of a technical error or misuse, the provider reserves the right to refuse the promotional code.

5.2 Minimum order value

The minimum order value is £9.00 excluding delivery costs.

Orders below this amount will not be processed by the seller. The online system clearly informs the buyer and does not allow checkout below this limit.

6. Payment methods

The seller allows the buyer to use the following payment methods:

credit or debit card payment,
PayPal, if available,
cash on delivery, if available,
Apple Pay and Google Pay, if available,
other payment methods available in the online store at the time of ordering.

The seller reserves the right to exclude certain payment methods in individual cases.

Payment must be completed in full before the order is dispatched unless expressly agreed otherwise.

7. Purchase procedure

The buyer selects the desired products in the online store and adds them to the basket.

Before completing the order, the buyer may review the selected products, quantities, prices and personal details and correct them if necessary.

The order is completed by clicking the appropriate button to finalise the purchase.

After the order is completed, the buyer receives an order confirmation by e-mail.

The sales contract between the seller and the buyer is concluded when the seller confirms the order.

8. Shipping and delivery

The seller dispatches ordered products to the delivery address provided by the buyer.

Delivery is available within the United Kingdom and to other countries listed in the online store.

The delivery time for products in stock is generally within 2 working days for delivery addresses within the United Kingdom unless stated otherwise next to the product or during the ordering process.

Free shipping is available for orders over £50.00 in accordance with the conditions stated in the online store.

In the event of delays caused by unforeseen circumstances, the buyer will be informed.

The risk of accidental loss or damage to the products passes to the consumer only when the products are delivered to the buyer or a person designated by the buyer.

9. Purchase process

The purchase process leading to the conclusion of the sales contract consists of the following technical steps:

visitor registration or user login to the online store; registration or login is not required to use the online store or purchase products,
searching and selecting products,
placing the order,
order received,
order processing,
order confirmed,
product dispatch.

9.1 Registration or login to the online store

The visitor may create a user account in the online store. The user account is generally linked to the user’s e-mail address and the user sets a password.

The username and password clearly identify the user and connect the user to the entered data. The password is known only to the user. The user is responsible for ensuring that the account is used only by them or by a person authorised by them.

When registering, the user must provide the requested information. The seller is not responsible for the accuracy of the information entered by the user.

By registering, the user confirms that they have read these General Terms and Conditions and the Privacy Policy.

Registration is also possible during the ordering process. However, registration or login is not required to use the online store or purchase products.

9.2 Searching and selecting products

The product the visitor or user wishes to purchase may be found through the search function or by browsing categories and product pages.

Clicking on the selected product opens the product page with additional information.

After selecting the desired quantity, the product can be added to the basket by clicking the “Add to basket” button.

The basket contents may be viewed and modified at any time.

9.3 Placing the order

The basket displays the selected products, quantities and prices to the buyer. The buyer may change quantities or remove products from the basket.

In the next step, the buyer enters the delivery address, selects the payment method and reviews billing and order details. Delivery costs are also displayed.

The order is placed in a binding manner by clicking the appropriate order confirmation button.

By placing the order, the visitor or user becomes a buyer.

9.4 Order received

After placing the order, the buyer receives an e-mail confirmation that the order has been received by the seller’s system.

This confirmation does not yet constitute final acceptance of the order unless expressly stated otherwise in the e-mail.

9.5 Order processing

After receiving the order, the seller verifies the order, payment information and availability of the ordered products.

If an ordered product is unavailable, the buyer will be informed by e-mail.

To verify order information or ensure proper delivery, the seller may contact the buyer using the provided contact details.

9.6 Order confirmed

When the seller confirms the order, the buyer receives confirmation and the estimated delivery time by e-mail.

The sales contract between the buyer and the seller is concluded at the moment the seller confirms the order.

From that moment onwards, prices and other order conditions become binding.

9.7 Product dispatch

The seller prepares the ordered products within the stated delivery period and hands them over to the delivery service.

The buyer is informed about the dispatch of the order by e-mail.

The dispatch confirmation may include additional information regarding delivery, returns and contact methods in case of complaints or delivery delays.

10. Delivery and receipt of goods

Deliveries are possible within the United Kingdom and other countries listed in the online store. The seller’s usual delivery partner is Royal Mail. However, the seller reserves the right to choose another delivery service if this allows more efficient order fulfilment.

The delivery time for products in stock is generally within 2 working days for delivery addresses within the United Kingdom unless otherwise stated next to the product or during the ordering process.

For products delivered to other countries, the delivery time stated next to the product or in the online store shall apply.

Delivery costs are added to the order value and clearly displayed to the buyer before order confirmation.

If the total value of products in the basket exceeds the free shipping threshold stated in the online store, delivery costs will not be charged.

Upon receipt, the buyer should inspect the parcel for visible damage or signs of opening.

In the case of a damaged, opened or incomplete parcel, the buyer must contact the seller without delay and, where necessary, initiate a complaint procedure with the delivery service.

11. Seller’s right to refuse delivery

The seller reserves the right to refuse delivery of products to the buyer, particularly in the following cases:

if the ordered products are no longer available,
if the buyer has provided incomplete or obviously incorrect delivery information,
if there is suspicion of abuse, fraud or misuse of the online store,
if technical or extraordinary circumstances prevent proper order fulfilment,
if the buyer has outstanding obligations or unpaid liabilities towards the seller from previous orders.

In the event delivery is refused, the seller will inform the buyer without delay.

If the order has already been paid for, the paid amount will be refunded as soon as possible.

12. Complaints

12.1 Damaged parcel

If, upon delivery, the buyer notices that the parcel or packaging is damaged, opened or shows signs of damage, the buyer should report this to the delivery service and inform the seller as soon as possible.

The buyer should, where possible, take photographs of the damaged packaging and product and attach them to the complaint.

12.2 Incorrectly delivered products

If the buyer receives an incorrect product or incorrect quantity, the buyer should contact the seller by e-mail.

The seller will review the complaint and, where justified, provide replacement, refund or another solution in accordance with applicable law.

12.3 Consumer’s Obligations Upon Return of Products

The consumer must return the received products undamaged and in unchanged quantity, unless the product was destroyed, damaged, lost, or its quantity decreased through no fault of the consumer. The consumer is liable for any diminished value of the product resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

In accordance with consumer protection legislation, the manufacturer may require that the product be returned in its original packaging if it forms an integral part of the product. The packaging must be undamaged and in unchanged quantity, and a copy of the receipt or other relevant proof of purchase must be included.

For clothing items (t-shirts, caps, and other apparel), additional return conditions apply: the item must be returned unwashed, unworn, and with all original tags and labels attached as at the time of delivery. The item must be returned in its original packaging (bag or box) as received. Items showing signs of use or washing, missing original tags, or not returned in original packaging will not be accepted as returns and will be sent back to the customer at their expense.

12.4 Submission of complaints

Complaints may be submitted by e-mail, telephone or through the contact page of the online store:

E-mail: [email protected]
Phone: 020 8089 0131
Contact: www.nutrisslim.uk/contact/

Where possible, the buyer should attach the following information to the complaint:

order number,
name and contact details,
description of the issue,
photographs of the product and/or packaging, if relevant.

12.5 Complaint handling

The seller will review the complaint and inform the buyer within a reasonable time about the next steps.

If the complaint is justified, the seller will offer refund, replacement, repair or another solution in accordance with applicable law.

13. Right to cancel

13.1 Statutory right to cancel

The consumer has the right to cancel a distance sales contract within fourteen days without giving any reason.

The cancellation period expires fourteen days after the day on which the buyer or a person designated by the buyer receives the ordered products.

13.2 Exercising the right to cancel

To exercise the right to cancel, the buyer must inform the seller of the decision to cancel by a clear statement sent by e-mail or in writing.

E-mail: [email protected]
Phone: 020 8089 0131

To meet the cancellation deadline, it is sufficient for the buyer to send communication concerning the exercise of the right to cancel before the cancellation period has expired.

13.3 Return of products

Products must be returned to the seller without undue delay and in any event within fourteen days from the day on which the buyer informed the seller about the cancellation.

The direct cost of returning the products shall be borne by the buyer unless expressly agreed otherwise.

13.4 Refunds

In the event of a valid cancellation, the seller will reimburse all payments received from the buyer no later than fourteen days after receiving the cancellation notice.

The seller may withhold reimbursement until the returned products are received or until the buyer provides evidence that the products have been returned.

The refund will be made using the same payment method used for the original order unless otherwise agreed.

13.5 Exclusion of the right to cancel

The right to cancel does not apply to sealed products which are not suitable for return due to health protection or hygiene reasons if the seal has been removed after delivery.

14. Seller liability for faulty goods and non-conformity

14.1 Faulty goods or lack of conformity

The seller is liable for faulty goods and lack of conformity in accordance with applicable UK consumer protection legislation, including the Consumer Rights Act 2015.

Goods are considered non-conforming particularly where they are not as described, not fit for purpose or not of satisfactory quality.

14.2 Buyer’s rights

In the event of faulty goods or lack of conformity, the buyer may be entitled to repair, replacement, price reduction or refund in accordance with applicable law.

14.3 Reporting faulty goods

The buyer should inform the seller about faulty goods as soon as reasonably possible after discovering the issue.

Notification may be sent by e-mail to [email protected].

14.4 Verification of complaint

The seller reserves the right to inspect the product subject to complaint or request its return from the buyer.

If the complaint is justified, the seller will bear the legally required costs related to the complaint handling process.

14.5 Exclusion of liability

The seller shall not be liable for damage or defects caused by improper use, improper storage or normal wear and tear of the product.

15. Warranty

15.1 Warranty conditions

Products offered in the online store are subject to statutory consumer rights unless an additional warranty is expressly stated for a specific product.

Information regarding any manufacturer’s warranty or additional warranty conditions is stated alongside the relevant products.

15.2 Exercising warranty rights

The buyer may exercise warranty rights by presenting an invoice or other proof of purchase.

Requests may be sent by e-mail to [email protected].

15.3 Warranty exclusions

The warranty does not cover damage caused by improper use, improper storage, external factors or normal wear and tear.

15.4 Statutory rights

Any commercial warranty does not affect the buyer’s statutory rights relating to faulty goods or lack of conformity.

16. Complaints procedure

16.1 Submitting a complaint

The buyer may submit a complaint if products were delivered damaged, incorrect or faulty.

Complaints may be submitted by e-mail, telephone or through the contact page of the online store:

E-mail: [email protected]
Phone: 020 8089 0131
Contact: www.nutrisslim.uk/contact/

16.2 Information to include in the complaint

Where possible, the buyer should provide the following information:

order number,
buyer’s name and contact details,
description of the issue,
photographs of the product or packaging, if relevant.

16.3 Complaint review

The seller will review the complaint within a reasonable time and inform the buyer about the next steps.

If the complaint is justified, the buyer will be entitled to replacement, refund, repair or another remedy in accordance with applicable law.

16.4 Return of products within complaint procedure

Where necessary for complaint handling, the seller may request that the buyer returns the complained product.

If the complaint is justified, the seller will bear reasonable return costs.

17. Returnable packaging

The seller uses suitable packaging materials to protect products during transport.

The buyer should dispose of packaging and packaging materials in accordance with applicable local waste separation and environmental protection regulations.

Where required by law, the seller participates in packaging management, collection or recycling schemes in accordance with applicable environmental legislation.

The seller strives to use environmentally friendly and recyclable packaging materials whenever technically and economically feasible.

18. Safe online shopping

The seller uses appropriate technical and organisational measures to protect personal data and ensure secure online payments and ordering processes.

All online payments are processed through secure and appropriately protected payment systems.

The seller does not store complete payment card details of buyers.

The user must keep login credentials confidential and protect them against third-party access.

The buyer should ensure that devices and software used to access the online store are properly protected and updated.

19. Security measures

The seller uses appropriate technical and organisational security measures to protect the online store, personal data and payment and ordering processes.

Transmission of sensitive data in the online store takes place through secure and encrypted connections.

The seller strives to prevent unauthorised access, misuse, loss or manipulation of data.

The user must keep access credentials confidential and ensure the security of devices and software used to access the online store.

The seller shall not be liable for damages resulting from improper use, disclosure of access credentials or security deficiencies attributable to the user.

20. Limitation of liability

The seller strives to ensure that information published in the online store is accurate and up to date. However, the seller does not guarantee the completeness or absence of errors in all content.

The seller shall not be liable for damages resulting from the use of the online store, technical issues, interruptions or other circumstances beyond the seller’s control unless mandatory legal provisions provide otherwise.

Product images are illustrative only and may slightly differ from the actual product.

20.1 Customer opinions and reviews

Product opinions and reviews may only be submitted by buyers who have actually purchased the relevant product through the NUTRISSLIM online store within 30 days after receiving the order.

Verified reviews are appropriately marked.

The seller publishes all reviews in a balanced manner, including both positive and negative reviews.

21. Privacy Policy and General Terms and Conditions

By using the online store, the user confirms that they have read these General Terms and Conditions.

Personal data is processed in accordance with the seller’s Privacy Policy and applicable data protection legislation, particularly the UK GDPR and Data Protection Act 2018.

For questions relating to privacy or personal data processing, the user may contact the seller:

E-mail: [email protected]

The Privacy Policy is available in the online store:
Privacy Policy

These General Terms and Conditions are available in the online store:
General Terms and Conditions

22. Changes to the General Terms and Conditions

The seller reserves the right to amend or supplement these General Terms and Conditions at any time.

Changes to the General Terms and Conditions enter into force upon publication in the online store unless expressly stated otherwise.

The General Terms and Conditions valid at the time of placing the order apply to the buyer.

The seller recommends that users regularly review the General Terms and Conditions.

The current version of the General Terms and Conditions is always available in the online store:
www.nutrisslim.uk/general-terms-and-conditions/

23. Complaints and disputes

The seller strives to resolve complaints and disputes amicably and out of court whenever possible.

Complaints may be submitted to the seller by e-mail, telephone or in writing.

E-mail: [email protected]
Phone: 020 8089 0131

The seller will review the complaint within a reasonable time and inform the buyer about the next steps.

The seller is not obliged and does not agree to participate in alternative dispute resolution procedures before a consumer dispute resolution body unless required by applicable law.

24. Final provision

If any provision of these General Terms and Conditions is or becomes wholly or partially invalid, ineffective or unenforceable, the validity of the remaining provisions shall not be affected.

The invalid provision shall be replaced by a legally permissible provision that most closely reflects the economic purpose of the invalid provision.

These General Terms and Conditions are governed by the laws of England and Wales unless mandatory consumer protection legislation provides otherwise.

These General Terms and Conditions are published on the seller’s website and are always accessible:
www.nutrisslim.uk/general-terms-and-conditions/

Terms and Conditions of Sale

1. Who we are

The following details are also the information we must publish under regulations 6 to 9 of the Electronic Commerce (EC Directive) Regulations 2002 as an overseas trader selling into the United Kingdom:

Company	Nutrisslim, proizvodnja in distribucija živil, d.o.o. (short form: Nutrisslim d.o.o.), a private limited company incorporated under the law of Slovenia
Registered office	Obrtniška ulica 4, 1292 Ig, Slovenia
Company registration number	3711676000
VAT identification number (EU)	SI42005485
UK VAT registration	Our UK VAT registration number is shown on your invoice and on the website
Companies register	District Court in Ljubljana (Okrožno sodišče v Ljubljani), file no. 2010/9888
Brand	Nature’s Finest
Website	www.nutrisslim.uk
Email	[email protected]
Customer service telephone	The customer service number published on the website, charged at no more than the basic rate
Support hours	Monday to Friday, 8.00 am to 4.00 pm

In these terms we call ourselves the seller, we or us, and we call you the customer or you. The address above is the address to which you can send a complaint and the address for returns unless we tell you a different returns address.

2. Scope and other documents

These terms govern your use of our website and the making and performance of distance contracts for the sale of goods between us and you. They apply to everyone who visits the website and to every order placed through the website or through our telephone customer service.

This document replaces the previously published "General Conditions" and "Terms of Business" and is the only document governing this subject. It sits alongside:

Privacy Notice — how we process personal data,
Cookie Notice — cookies and similar technologies,
Subscription Terms — recurring orders.

For subscription purchases the Subscription Terms take precedence if there is any conflict; otherwise these terms apply. Anything these terms do not deal with is governed by the law that applies to consumer sales in your part of the United Kingdom, in particular the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Part 4 of the Digital Markets, Competition and Consumers Act 2024.

These terms are available to you before you place your order, and you also receive them with your order confirmation on a durable medium.

3. Definitions

Customer — any person who places an order with us.
Consumer — an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession, as defined in section 2(3) of the Consumer Rights Act 2015. The provisions on the right to cancel, on your legal rights if something is wrong, and on disputes apply only to consumers.
Distance contract — a contract made between us and you without our simultaneous physical presence, using only means of distance communication such as the website, the telephone or email, as defined in regulation 5 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Durable medium — a way of storing information so that it can be kept and reproduced unchanged, such as an email or a PDF file.
Subscription purchase — a purchase where you receive products at regular intervals; governed by the Subscription Terms.

4. Information we give you before you order

Before you place an order we give you, in a clear and comprehensible way, the information listed in regulation 13 of and Schedule 2 to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In particular: who we are and how to reach us; the main characteristics of the goods; the total price including tax and all additional charges; the payment, delivery and performance arrangements and the time by which we will deliver; the conditions, time limit and procedure for cancelling, together with the model cancellation form; who pays the cost of returning the goods; a reminder that we are under a legal duty to supply goods that conform to the contract; how long an offer stays open; and how we handle complaints.

If we do not give you the information about the right to cancel required by regulation 13, your cancellation period is extended under regulation 31 — by up to 12 months.

Under Part 4, Chapter 1 of the Digital Markets, Competition and Consumers Act 2024 we must present the total price you will pay, including all mandatory fees, up front rather than adding unavoidable charges later. We show delivery charges and any surcharge separately and include them in the total before you commit.

5. Using the website and intellectual property

The content of the website — text, photographs, videos, graphics, logos, trade marks, software code and databases — is protected by intellectual property rights and belongs to us or to our licensors. You may use it only for your own personal, non-commercial purposes.

Without our prior written permission you must not, in particular: reproduce, distribute or communicate the content of the website to the public for commercial purposes; systematically harvest data from the website by automated means; interfere with the operation or security of the website; or use the website for unlawful purposes or to send unsolicited messages.

For content you upload yourself, such as a product review, you confirm that it is yours and that publishing it does not infringe anyone else's rights. You grant us a non-exclusive, royalty-free licence to publish that content on the website and in connection with the product it relates to.

6. Our products

Our offer applies while it is published on the website and while stocks last. Photographs are illustrative and do not replace the product description or the information on the packaging.

The products we sell are food supplements and wellbeing products. They are not medicines and they are not intended to diagnose, treat, cure or prevent any disease. Food supplements are not a substitute for a varied and balanced diet and a healthy lifestyle. Do not exceed the recommended daily dose. Keep out of the reach of young children.

Our products and their labelling comply with the Food Supplements (England) Regulations 2003 and the equivalent Welsh, Scottish and Northern Irish instruments, with retained Regulation (EC) No 1924/2006 on nutrition and health claims as it applies in Great Britain, and with the rest of retained food law overseen by the Food Standards Agency and Food Standards Scotland. We use only nutrition and health claims that appear on the GB Nutrition and Health Claims Register, or that are on hold pending assessment.

Northern Ireland is different. Under the Windsor Framework, EU food law continues to apply in Northern Ireland, so some labelling and claims rules there follow the EU register rather than the GB register. If you order to a Northern Ireland address and we cannot lawfully supply a particular product to you, we will tell you before we take payment and will not charge you.

If we cannot supply a product you have ordered, we will tell you promptly and refund you in full, unless we agree something different with you. We may refuse to process an order where we reasonably suspect abuse, where the order details are obviously wrong, or where we cannot deliver to the address given.

7. Prices, VAT, import charges and price reductions

All prices are shown in pounds sterling (£) and include UK value added tax. Most food supplements are standard-rated for UK VAT at 20% rather than zero-rated as food, and our prices are calculated on that basis. Prices do not include delivery charges, which are shown separately before you place your order and added to the total.

Import, duty and customs handling. Your order is dispatched from Slovenia and imported into the United Kingdom. We sell to you on a delivered duty paid basis. For a consignment with an intrinsic value of £135 or less, we are registered for UK VAT and charge UK VAT at the point of sale, as an overseas seller must under the rules that took effect on 1 January 2021. For a consignment above £135, we act as importer of record and pay import VAT and any customs duty ourselves. Either way, you will not receive a separate bill for VAT, customs duty or a carrier's handling fee. If a carrier ever asks you for such a charge on a delivery from us, do not pay it — contact us at [email protected] and we will deal with it.

The price that applies is the price published at the moment you place your order. We may change prices, but a change does not affect orders already placed.

Price reductions and reference prices. The United Kingdom did not adopt the EU rule that requires a trader to show the lowest price applied in the previous 30 days, and no such statutory rule exists here. What does apply is Part 4, Chapter 1 of the Digital Markets, Competition and Consumers Act 2024, which prohibits misleading actions and omissions and lists banned practices, together with the Competition and Markets Authority's guidance on pricing practices and the Price Marking Order 2004. On that basis:

where we advertise a saving, the higher price we compare against is a genuine price at which we offered the product for a meaningful period immediately before the reduction, and we say what that reference price is;
we do not use a reference price that was only briefly in place in order to make a discount look larger;
where a product has been on sale for a short time, or where the reference price is a recommended retail price rather than our own previous price, we say so;
where a promotion has a closing date or a limited quantity, we say so, and we do not describe an offer as ending when it does not;
we show unit prices where the Price Marking Order 2004 requires them.

8. Ways to pay

You can pay by:

Mastercard, Visa, Maestro and American Express payment cards,
PayPal,
Apple Pay,
Google Pay,
cash on delivery, where offered, for the surcharge shown at checkout.

Card payments are processed by an authorised payment service provider. We never see or store your full card number. For subscription purchases the payment service provider stores a token that allows recurring charges — see the Subscription Terms.

We will not charge you for anything beyond the price you agreed. Under regulation 40 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 any additional payment needs your express consent, so we never use pre-ticked boxes or default add-ons at checkout. Under regulation 41 our customer service line is charged at no more than the basic rate.

9. How an order is placed and the contract formed

Choosing products. You add products to your basket.
Reviewing the basket. You check the contents, quantities and total, and can enter a discount code.
Entering your details. You enter your delivery details and choose delivery and payment methods.
Reviewing before you commit. Before the final step we show you clearly and prominently the main characteristics of the products, the total price including tax, the delivery charge, the delivery method and time, and — for subscription purchases — that the payment recurs, how often and how much.
Placing the order. You place the order by clicking the button labelled "Order with obligation to pay". Regulation 14 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 requires that button to be labelled unambiguously; if we failed to label it properly, you would not be bound by the contract or the order. Before clicking it you are given these terms.
Acknowledgement. We send you an acknowledgement of your order by email straight away.
Formation of the contract. The contract is formed when we send you an order confirmation by email on a durable medium, containing all the information in section 4 of these terms, these terms themselves and the cancellation form.

We keep a record of the concluded contract. You can access it through your account or by asking at [email protected]. The contract is made in English.

If you spot a mistake while entering your details, you can go back a step and correct it before you place the order. If you spot a mistake after placing the order, tell us at once at [email protected] or on our customer service number.

10. Ordering by telephone

You can also place an order by telephone — either by calling us, or during a call we make to you.

At the start of every call we make, we tell you our company name, the person on whose behalf we are calling and the commercial purpose of the call. We do not conceal our number and we never call from a premium-rate number, as regulation 24 of the Privacy and Electronic Communications (EC Directive) Regulations 2003 requires. We screen numbers against the Telephone Preference Service before making marketing calls.

How a telephone contract is formed. What you say during the call does not, by itself, form the contract. After the call we send you an offer on a durable medium, normally by email, containing all the information in section 4, these terms and the cancellation form. The contract is formed only when you expressly accept that offer — by clicking a confirmation link, replying by email, or signing and returning the offer. Until you accept, you owe us nothing and we charge you nothing.

Your cancellation period runs from the day after you, or a person you name who is not the carrier, takes physical possession of the goods.

11. Your invoice

We issue your invoice electronically and send it by email or include it with your parcel. The invoice sets out the price, the VAT and all charges, and shows our UK VAT registration number. If anything on it is wrong, tell us at [email protected] and we will issue a corrected invoice.

12. Delivery

We deliver to addresses in England, Wales, Scotland and Northern Ireland through our contracted carriers. Some remote postcodes, the Channel Islands and the Isle of Man may be subject to different charges or delivery times, which are shown at checkout.

Delivery method	Charge	Estimated time
Standard tracked delivery	The delivery charge shown at checkout	3–6 working days from dispatch
Free delivery on orders at or above the minimum order value stated on the website	£0	3–6 working days from dispatch
Cash on delivery surcharge, where this option is offered	The surcharge shown at checkout	—

The estimated delivery time is shown when you choose a delivery method and in your order confirmation. Unless we have agreed a different time with you, we will deliver without undue delay and in any event not more than 30 days after the day the contract is made, as regulation 42 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 requires. If we cannot meet the time, we will tell you and offer you a new date or a full refund. If we miss the 30-day deadline, or a delivery date you told us was essential, you may treat the contract as at an end and we will refund you in full without undue delay.

Under regulation 43 of those Regulations, the goods remain at our risk until you, or a person you name, take physical possession of them. If you arrange your own carrier that we did not offer, risk passes when we hand the goods to that carrier.

Please check on delivery whether the parcel is visibly damaged. Tell us within a reasonable time, ideally within three days, and send photographs if you can. Not doing so does not affect your legal rights.

13. Your right to cancel

As a consumer you have the right to cancel a distance contract without giving a reason. The legal period is 14 days under regulation 30 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, running from the day after you, or a person you name who is not the carrier, take physical possession of the goods.

We voluntarily extend that period to 60 days. The extra 46 days are a contractual promise we make to you. They are in addition to — and do not reduce, replace or affect — your statutory 14-day right or any of your other legal rights.

If your order contains several items delivered separately, the period runs from the day after you receive the last item. For subscription purchases, each individual delivery has its own separate 60-day period, running from the day after you receive that delivery.

How to cancel

Tell us by a clear statement that you have decided to cancel:

by email to [email protected],
using the form in section 15 of these terms,
by post to Nutrisslim d.o.o., Obrtniška ulica 4, 1292 Ig, Slovenia,
by telephone on our customer service number.

To meet the deadline it is enough that you send your statement before the period ends. You do not have to give a reason and we will not ask you for one.

Returning the goods

Send the goods back to us no later than 14 days after you tell us you are cancelling. Please return them undamaged and in the quantity supplied. You are responsible only for any reduction in the value of the goods caused by handling them beyond what is necessary to establish their nature, characteristics and functioning — the same handling you could reasonably have done in a shop.

You pay the direct cost of returning the goods, unless we say otherwise for a particular promotion or unless the goods are faulty or not as described, in which case we pay.

Refunds

We refund everything you paid, including the standard delivery charge, but not any extra you paid for a faster or more expensive delivery method than the cheapest standard one we offer. We refund without undue delay and in any event within 14 days of the day we receive the goods back, or the day you give us proof that you have sent them, whichever is earlier. Where we collect the goods ourselves, we refund within 14 days of you telling us you are cancelling.

We refund using the same means of payment you used, unless you expressly agree otherwise, and you will not pay any fee for the refund.

14. When the right to cancel does not apply

Regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 sets out when there is no right to cancel. The ones that matter for our products are:

Sealed goods which are not suitable for return for health protection or hygiene reasons, once they have been unsealed after delivery — regulation 28(3)(a). This covers a food supplement whose protective seal, safety film or cap has been opened. Untouched, unopened supplements can be returned within the period in section 13 without restriction;
goods which are liable to deteriorate or expire rapidly — regulation 28(1)(c);
goods made to your specifications or clearly personalised — regulation 28(1)(b). This covers products prepared for you on the basis of your DNA Nutrigenetic test results;
goods which, after delivery and according to their nature, become inseparably mixed with other items — regulation 28(3)(c);
a service that has been fully performed, where performance began with your express prior request and your acknowledgement that you would lose the right to cancel once the service was fully performed — regulation 28(1)(a) read with regulation 36. This covers the DNA Nutrigenetic analysis once it has been carried out.

These exceptions come from the Regulations themselves and they apply equally within the extended 60-day period in section 13. They do not affect your rights under the Consumer Rights Act 2015 if a product is faulty, not as described or not of satisfactory quality — those rights apply whether or not a seal has been broken.

15. Model cancellation form

This is the model form in Schedule 3 to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Complete and return it only if you wish to cancel. Using the form is not compulsory — any other clear statement will do.

Model Cancellation Form (Complete and return this form only if you wish to withdraw from the contract)

To: Nutrisslim d.o.o., Obrtniška ulica 4, 1292 Ig, Slovenia · [email protected]

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: _______________________________________________________

Ordered on / received on: ____________________ Name of consumer(s): _________________________ Address of consumer(s): ______________________ Order number: ________________________________ Email: _______________________________________ Telephone: ___________________________________

Signature of consumer(s) (only if this form is notified on paper): _______________ Date: _______________

Delete as appropriate.

16. Your legal rights if something is wrong

The Consumer Rights Act 2015 gives you rights that we cannot take away. Under that Act the goods we supply must be of satisfactory quality (section 9), fit for any particular purpose you made known to us (section 10), as described (section 11), and must match any sample (section 13) or model you saw or examined (section 14).

If they are not, you have the following remedies:

The 30-day short-term right to reject (section 20). Within 30 days of the goods becoming yours and being delivered, you can reject them and get a full refund. You do not have to let us try to repair or replace them first. This right does not exist in EU law and is specific to the United Kingdom. Note section 22(4): where goods can reasonably be expected to perish sooner, the period is shortened to the period they could reasonably be expected to last — for a food supplement close to its best-before date, that may be less than 30 days.
Repair or replacement (section 23). After the 30 days you can ask us to repair or replace the goods. We must do it within a reasonable time, without significant inconvenience to you, and we bear the cost, including postage.
Price reduction or the final right to reject (section 24). If a repair or replacement is impossible, or if after one attempt the goods are still faulty, you can keep them and ask for a reduction in price, or reject them for a refund. A deduction for use may be made only if you reject more than six months after delivery, and never in the first six months except for motor vehicles.

Who has to prove what. Under section 19(14) and (15) of the Consumer Rights Act 2015, if a fault shows up within the first six months after delivery, it is presumed to have been there when the goods were delivered, and it is for us to prove otherwise. After six months it is for you to show the fault was present at delivery. The UK period is six months — not one year and not two years as in several EU countries.

How long you have. There is no fixed "guarantee period" in UK law. Your right to bring a claim runs for six years from delivery in England, Wales and Northern Ireland under section 5 of the Limitation Act 1980, and for five years in Scotland under the Prescription and Limitation (Scotland) Act 1973. Whether a claim succeeds after a long period depends on how long the goods could reasonably be expected to last.

Tell us about a problem at [email protected] or on our customer service number, describing what is wrong and, if you can, sending a photograph. We will not ask you to return a product at your own expense where it is faulty.

Section 31 of the Consumer Rights Act 2015 means none of the above can be excluded or restricted, and nothing in these terms tries to do so. If anything in these terms is inconsistent with your statutory rights, your statutory rights win.

17. Complaints

You can make a complaint:

by email to [email protected],
by telephone on our customer service number,
by post to our registered office.

We acknowledge every complaint within five working days, keep you informed and tell you the outcome. Complaints are handled confidentially. A complaint about how we have used your personal data follows the separate procedure in section 14 of the Privacy Notice, where we acknowledge within 30 days as section 164A of the Data Protection Act 2018 requires.

18. Customer reviews

Only customers who have actually bought the product from us can leave a review or rating. We send an invitation to review by email after your order arrives; you can submit it through the link in that message or in your account.

We check that published reviews come from customers who genuinely bought the product by linking every review to a specific order. That statement is also shown next to the ratings on the product page.

Part 4, Chapter 1 of and Schedule 20 to the Digital Markets, Competition and Consumers Act 2024 make it a banned practice to submit or commission fake reviews, to publish reviews without taking reasonable steps to check they are genuine, or to publish an incentivised review without disclosing the incentive. We do not edit the substance of reviews, we do not publish paid-for or invented reviews, and we do not suppress negative ones. We may refuse to publish a review that is abusive, unlawful or misleading, that contains other people's personal data or advertising, or that claims medicinal effects that may not lawfully be claimed for a food supplement. The overall rating is the average of all published ratings for the product.

19. Our liability to you

We work to keep the information on the website accurate and up to date and the website running properly, but we cannot guarantee that it will always be available without interruption or error.

Content on the website is for information and does not replace advice from a doctor or pharmacist. If you have a health condition, take medication, are pregnant or are breastfeeding, please speak to a healthcare professional before taking food supplements.

We are not responsible for the content of third-party websites reached through links on our site.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, and we are not liable for business losses: if you use the products for any commercial purpose we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your rights under sections 9 to 14, 20, 23 and 24 of the Consumer Rights Act 2015; under the Consumer Protection Act 1987 for defective products; or in any other case where the law does not allow an exclusion or limitation.

These terms are written to be fair and transparent, as Part 2 of the Consumer Rights Act 2015 requires. A term that is unfair under section 62, or that is not transparent and prominent under section 68, is not binding on you.

20. Data protection

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Details of the purposes, lawful bases, retention periods, recipients and your rights are in the Privacy Notice, and cookies are covered in the Cookie Notice.

Marketing permissions for email, SMS and telephone are voluntary, kept separately for each channel and can be withdrawn at any time. Placing an order is never conditional on giving permission. For email and SMS we rely on your consent or, where you are already a customer, on the soft opt-in in regulation 22(3) of the Privacy and Electronic Communications (EC Directive) Regulations 2003; for live marketing calls we screen against the Telephone Preference Service under regulation 21.

21. Disputes, governing law and jurisdiction

We would much rather sort a problem out directly. Please contact us at [email protected] or on our customer service number first.

Alternative dispute resolution. We are not currently a member of, and do not subscribe to, any certified alternative dispute resolution scheme. Under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, if we cannot settle a complaint through our own procedure we will write and tell you the name and website of a certified ADR provider competent to deal with it — for the retail sector these include RetailADR (retailadr.org.uk) and Consumer Arbitration (consumerarbitration.co.uk) — and tell you whether we agree to use it. Certified providers are listed by the Chartered Trading Standards Institute at tradingstandards.uk.

You can get free, independent advice from the Citizens Advice consumer service on 0808 223 1133 or at citizensadvice.org.uk, which will also pass a report to Trading Standards where appropriate. The EU online dispute resolution platform closed on 20 July 2025 and in any event had not applied to the United Kingdom since Brexit, so there is no ODR link here.

Governing law. The contract between us is governed by the law of Slovenia. Because we direct our activities to consumers in the United Kingdom, that choice cannot deprive you of the protection of the mandatory rules of the law of the part of the United Kingdom where you are habitually resident. That follows from Article 6 of the assimilated Rome I Regulation, which continues to apply as UK domestic law under the European Union (Withdrawal) Act 2018 as amended by the Law Applicable to Contractual Obligations and Non-Contractual Obligations (Amendment etc.) (EU Exit) Regulations 2019, and from section 74 of the Consumer Rights Act 2015, under which Parts 1 and 2 of that Act apply to a contract with a close connection with the United Kingdom whatever law the contract chooses. In practice, your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply in full.

Jurisdiction. You may bring proceedings against us in the courts of the part of the United Kingdom where you live — the courts of England and Wales, the Scottish courts, or the courts of Northern Ireland — or in the courts of Slovenia, whichever you prefer. We will bring proceedings against you only in the courts of the part of the United Kingdom where you live. The EU rules in Regulation (EU) No 1215/2012 no longer govern this; the position is set out here as a contractual commitment so that you are no worse off. In England and Wales and in Northern Ireland a low-value claim can be brought through the small claims track; in Scotland the equivalent is the simple procedure in the sheriff court.

22. Changes to these terms

We may change these terms. Every version shows a version number and the date it comes into force. The terms that apply to your order are the ones published when you placed it. For subscription purchases we tell you about changes at least 15 days before they take effect and you can cancel free of charge before then.

23. Final provisions

If any provision of these terms turns out to be invalid or unenforceable, the remaining provisions continue in force. The invalid provision is replaced by a valid one that comes closest to its purpose.

This contract is between you and us. Nobody else has any rights to enforce it under the Contracts (Rights of Third Parties) Act 1999. You may not transfer your rights under it without our written agreement; we may transfer ours, and if we do we will tell you and your rights will not be affected.

These terms come into force on the day they are published on the website.

Nutrisslim d.o.o., Obrtniška ulica 4, 1292 Ig, Slovenia · Terms and Conditions of Sale, version 2.0 · in force from 12 August 2026 · replaces the documents "General Conditions" and "Terms of Business"