Terms of Service – Naturesfinest

1. GENERAL PROVISIONS

The provider and administrator of the NATURESFINEST online store, owner of the content and related services, is Nutrisslim, proizvodnja in distribucija živil, d.o.o. (Nutrisslim, food production and distribution, Ltd.):

Address: Obrtniška ulica 4, 1292 Ig, Slovenia
VAT ID: SI42005485 (the provider is liable for VAT)
Registration number: 3711676000
Contact details:
- e-mail: [email protected]
- Toll-free telephone number: 020 8089 0131

registered with the District Court in Ljubljana under registration number 2010/9888 (hereinafter referred to as the provider or NUTRISSLIM).

These Terms and Conditions of Business of the NATUREFINEST online store (hereinafter referred to as the Terms and Conditions of Business) govern its operation and the operation of the provider on the NATUREFINEST online store, the sale of products available in the NATUREFINEST online store, the rights and obligations of the user and the buyer, and govern the business relationship between the provider and the buyer, and apply to all users and buyers in the NATUREFINEST online store.

The use of the NATUREFINEST online store is subject to these terms and conditions, which are compiled in accordance with the Consumer Protection Act, the Electronic Communications Act, and the Out-of-Court Settlement of Consumer Disputes Act, as well as the applicable regulations of the Republic of Slovenia in the field of e-business and consumer protection.

The user and the buyer are bound by the terms and conditions that are valid at the time of placing an online order, whereby the user is specifically notified of the terms and conditions each time they place an order and confirms their familiarity with them by placing the order.
By placing an online order or registering with the NATUREFINEST online store, the user expressly confirms that they are familiar with the entire content of these terms and conditions and that they are bound by the provisions of these terms and conditions, and enters into a contractual relationship with the provider and guarantees that they are a person over the age of 18, who is legally capable of entering into a binding contract, or confirms that they are capable of being the bearer of the rights and obligations arising from this contractual relationship. If you do not agree with these terms and conditions or any part thereof, please immediately stop accessing the online store.

2. MEANING OF TERMS

The terms used in these terms and conditions have the following meanings:

NATUREFINEST – is an online store at www.nutrisslim.uk and is part of NUTRISSLIM, which manages the website and provides a link to this online store.
Provider – NUTRISSLIM, which operates an online store at www.nutrisslim.uk.
Visitor – any natural or legal person who visits NATUREFINEST but is not registered as a user.
User – a visitor who, in accordance with the terms and conditions of the online store, obtains a username that is the same as their email address and sets a password on the website.
Products – are items or goods and services offered by the provider in the online store.
Buyer – any natural or legal person who purchases products from the provider’s offer in the online store.
Consumer – a natural person who acquires or uses products and digital content for purposes outside their professional or gainful activity.
Manufacturer – a company that manufactures finished goods or components or obtains raw materials, or another person who, with their company name, trademark, or other distinguishing mark on the goods, presents themselves as the manufacturer. Importers and distributors of goods not manufactured in the Republic of Slovenia, representatives of manufacturers in the Republic of Slovenia, or any other person who gives the impression of being a manufacturer by marking the goods with their name, trademark, or other distinguishing mark are also considered manufacturers.
Online price – is the price that applies in the provider’s online store and may differ from the price in physical stores. Any lower online prices may be specifically marked in the online store.
Interoperability – the ability of digital content or digital services to work with hardware or software that is different from that with which digital content or digital services of the same type are normally used.

3. USE OF THE "NATUREFINEST" ONLINE STORE AND PRODUCT OFFER

Malicious use of the NATURESFINEST online store is prohibited. By using the NATURESFINEST online store, you guarantee that:

you are fully capable of entering into a binding contract, and you undertake not to attempt to register with the online store or use the online store under the name of a third party,
you will not cause any disruption to the online store through your use of it, and that you will not use or interfere with the online store in any way that would be contrary to the law or the General Terms and Conditions of Use of the website, which are published and available at General Terms and Conditions (click).

Ordering in the NATURESFINEST online store is carried out in English, via the internet, 24 hours a day, 7 days a week. Products can be selected and ordered from the product list, and all items are available while stocks last.

4. ACCESSIBILITY OF INFORMATION

The provider undertakes to provide the buyer with the following information before the offer is binding or before the contract is concluded, if it is not already clear from the circumstances:

information about the provider’s company (company name, address, and registration number),
contact details enabling the user to communicate quickly and effectively (e-mail, telephone),
information about the main characteristics of the products (including the possibility and conditions of after-sales services and voluntary guarantees – market guarantees),
information about product availability (each product offered on the website should be available within the time frame selected by the buyer based on the options offered by the provider),
information on the terms of execution or delivery of products (method, place, and delivery time),
the final price of the product, including taxes, or the method of calculating the price if it cannot be calculated in advance due to the nature of the product,
information about any additional costs of transport, delivery, or shipping, or a warning that such costs may be incurred if they cannot be calculated in advance,
information on the methods of payment, payment terms, and the conditions and time of delivery or performance,
the deadline for withdrawing from the contract and the conditions for withdrawal; in addition, information on whether and how much it costs the buyer to return the product – all at the specific or express request of the buyer,
information on the provider’s complaint procedure, including all details of the contact person or customer service department,
information on the legal guarantee of product conformity,
an explanation of the possibility of out-of-court dispute resolution and information on other legal remedies.

5. PRICES

All prices are quoted in EUR and already include value added tax (hereinafter VAT), unless expressly stated otherwise.

All prices in the NATURESFINEST online store are product prices and do not include delivery costs and surcharges depending on the selected payment method. Prices are presented as online prices.

Prices published in the NATURESFINEST online store are subject to change and are also based on special offers, the introduction of new products, or promotional campaigns. For products that are on sale, the regular price of the product (crossed out) and the sale price are clearly indicated. The discount applies to products for which promotional activities apply.

Under the terms and conditions defined in these terms and conditions, the prices valid at the time of placing the order apply, or the prices valid at the time when the order was received by the provider’s information system apply.

Prices are not fixed in advance and are therefore valid only until they are changed. Despite the provider’s best efforts to ensure that the information is as up-to-date and accurate as possible, it is possible that the price information may be incorrect. In this case, and in the event that the price of the product changes during the processing of the order, i.e. from the moment the order is placed in the online store to the confirmation of the order, the provider will:

notify the customer and inform them of the new prices, in which case the customer has the option to change their order, cancel it in whole or in part, or confirm the order at the new prices, all at no additional cost; or
allow the customer to withdraw from the purchase and at the same time offer a solution that is mutually beneficial and satisfactory.

5.1 PROMOTIONAL CODES

Promotional codes are special benefits that the provider may occasionally offer to customers. Promotional codes are valid only during the period and under the conditions specified for each promotion. Promotional codes cannot be combined with each other, nor can they be used in conjunction with other promotions, unless expressly stated otherwise in the individual promotion. Promotional codes do not apply to products in the “Personalized Accessories” and “DNA Analysis” categories, or to products where this is specifically indicated.

In the event of a technical error or abuse, the provider reserves the right to reject the promotional code.

6. PAYMENT METHODS

The provider offers the following payment methods in the NATUREFINEST online store for individuals and legal entities who are buyers without a contract with the provider:

payment cards: Mastercard, Visa, and American Express
PayPal – all cards that are standardly supported by PayPal: Mastercard, Visa, Diners, Maestro cards,
cash on delivery – all cards that are standardly supported via mobile banking POS: Mastercard, Visa, Diners, American Express, Maestro cards, and cash.

Payment by debit or credit card is only possible if the details in the user profile for the payer are the same as the details in the user profile for the debit or credit card holder.

7. INVOICE

The provider must issue an invoice for the delivery of products, with a breakdown of the price and all costs related to the purchase, and deliver it to the buyer.

The online order form completed by the buyer when placing the order does not constitute an invoice. Regardless of the type of purchase or method of payment, the invoice will be presented to the buyer upon delivery of the product.

In the case of a personal purchase and collection, the buyer must take the invoice and keep it immediately after the purchase and collection. In the case of delivery of products to the buyer’s address, the supplier shall send the invoice in writing to the e-buyer’s address after delivery of the ordered products to the buyer.

The buyer is obliged to check the accuracy of the information on the invoice and notify the provider of any errors within 8 days of receipt. The provider shall not take into account any objections regarding the accuracy of issued invoices submitted after this period.

The provider shall store an electronic copy of the invoice in its database for as long as necessary for the storage of such documents in accordance with applicable law and accounting standards.

8. SALES AGREEMENT

The sales contract between the provider and the buyer is concluded at the moment when the provider confirms and submits the order. From that moment on, all prices and other terms of purchase are fixed and apply to both the provider and the buyer.

The sales contract is concluded in English language. It is stored in electronic form on the provider’s server and is accessible to the buyer at any time in their user profile, and is stored for as long as necessary for the storage of such documents in accordance with applicable laws and accounting standards.

9. SALES AGREEMENT

The purchase process leading to the conclusion of a sales contract consists of the following technical steps:

Registration of a visitor or user login to the online store, whereby visitor registration or user login is not a prerequisite for using the online store or purchasing products.
Searching for and selecting a product.
Placing an order.
Order accepted.
Order being processed.
Order confirmed.
Product shipped.

9.1 User registration or login to the online store

Visitors can register as users via on the nutrisslim.uk website, whereby, in accordance with these terms and conditions, they obtain a username that is the same as their email address and set a password. The user name and password unambiguously identify and link the user to the data entered. The password is known only to the user, who is also obliged to ensure that only they or a person authorized to act on their behalf will act on their behalf and with their password.
During the registration process, the user is obliged to provide the mandatory information as specified in the online form available at above. The provider is not responsible for the accuracy of the information entered by the user. Upon registration, the user expressly confirms that they:

that they agree to these terms and conditions,
that they are familiar with and agree to the privacy policy and general terms and conditions of use of the naturefinest.si website,
and, at their own discretion, that they allow NUTRISSLIM to use their telephone number and e-mail address to send information and offers about the products it offers as a provider.

After successful registration, the provider sends the customer a link to activate their username to the email address provided during registration, thereby verifying that this email address actually exists.

Registration is also possible during the purchase process.

Registration or login to the NATUREFINEST online store is not a prerequisite for using the online store or purchasing products.

9.2 Searching for and selecting a product

The product that the visitor or user wishes to purchase must be added to the online shopping cart by searching for it:

using the search engine on the top right of the website’s home page by clicking on the “search” icon and entering a keyword in the “search” field, and/or
by navigating through the menu of categories and subcategories listed by name, which are automatically displayed next to each category on the first page of the website.

Among the products displayed, clicking on the desired product opens a subpage with a detailed description of the product. Selecting the quantity and entering the number of products is a prerequisite for clicking on the “add to cart” button.

The contents of the shopping cart can be accessed at any time by clicking on the “shopping cart” link at the top right of the page.

The order becomes valid when the visitor or user completes the purchase and submits the order.

9.3 Placing an order

The order is placed in three steps:

In the first step, all ordered products, the quantity of ordered products, and the prices of products are displayed in the shopping cart for review. The quantity of ordered products can be changed by entering a new quantity, and a product can be removed from the shopping cart by clicking on the “trash can” button.
The next step in the purchase process is to click on the “complete purchase” button, which is followed by entering the delivery address, selecting the payment method, and entering the payer’s details. In addition to the information about the ordered products, this step also shows the delivery cost.
The order is confirmed by clicking on the “Place order” button.

By placing an order, the visitor or user becomes a buyer.

9.4 Order accepted

After placing an order, the buyer receives an e-mail notification that the order has been accepted into the provider’s information system. The buyer has access to information about the status and content of the order. The legal status of such an order is “pre-order” and does not oblige the provider to supply the ordered products until the order is confirmed by the provider.

Within 1 hour of receiving this notification, the buyer still has the option to cancel the order without consequences. Except for the described cancellation option, the buyer can no longer change the content of the order after placing the order.

9.5 Order in progress

When the information system accepts the buyer’s order, which the buyer does not cancel within 1 hour of receiving the order acceptance notification, the order is sent for further processing. When the supplier reviews the order, they check the availability of the ordered products and either confirm the order or reject it with a reason. If the ordered product is not in stock, the customer will be notified by email. In such a case, the customer is entitled to:

replace the ordered product if the buyer has expressly allowed this in the order, or
reduce the final amount by the value of the undelivered product.

The provider may call the buyer on their contact telephone number to verify the order details or ensure the accuracy of the delivery.

9.6 Order confirmed

Upon confirmation of the order, the seller shall notify the buyer by e-mail of the expected delivery date.

The sales contract for the purchase of the ordered products between the buyer and the supplier is irrevocably concluded at this stage. The legal status of such an order is “order” and obliges the supplier to provide the ordered products.

9.7 Product shipment

The seller prepares or ships the product within the agreed time frame and notifies the buyer by email. In the email, the seller also informs the buyer about the product return policy and provides contact details in case of complaints or delivery delays.

The buyer can check the status of their order at any time in their user account in the NATUREFINEST online store.

10. DELIVERY AND RECEIPT OF GOODS

Delivery is available to all European countries. The contractual partner for the delivery of the seller’s shipments in England is Royal Mail, but the seller reserves the right to choose another delivery service if this will enable them to fulfil the order more efficiently.

The delivery time for products in stock is 1–2 business days for delivery addresses in England, unless Royal Mail delivers later to a specific delivery address. For other products delivered to addresses elsewhere in Europe, the delivery time stated next to the product in the online store applies. Every product in the online store is available within a reasonable time frame.

Delivery costs are calculated according to the applicable contractual delivery service and also include its commission charges. Their amount depends on the size and weight of the ordered products. The delivery cost is added to the cost of the order, which is shown before the order is confirmed.

Delivery costs do not include the cost of packaging insurance or insured packaging. Therefore, from the moment the shipment with the ordered products is dispatched, the seller is no longer liable for cases of physical damage, destruction, or loss of the shipment, nor for cases where the contents of the shipment are missing or the shipment shows signs of having been opened. In such cases, the buyer must initiate a complaint procedure with the delivery service. This is done by bringing the shipment to the nearest Royal Mail contact point in the same condition as it was received, without adding or removing anything, and filling out a complaint form. The seller will work with Royal Mail to ensure that the complaint is resolved as quickly as possible.

The buyer is obliged to take delivery of the ordered product on the specified date, at the specified location, and pay for it in the manner specified when placing the order. Upon delivery, the buyer confirms the quantity and quality of the ordered product with their signature.

If the buyer does not accept the package with their order, despite repeated notifications from the seller or the contracted delivery service about the delivery of the package and the package waiting to be accepted, and the package is returned to the seller, and the buyer has made the purchase using any payment method other than cash on delivery, the buyer is entitled to have the package re-sent, and the seller is entitled to charge the costs of re-sending the package in such a case. However, the buyer cannot exercise the right to a refund under this paragraph if the returned products are damaged, and the seller has the right to destroy the damaged products.

11. RIGHT TO REFUSE DELIVERY OF THE PRODUCT

The supplier reserves the right to refuse delivery of the product to the buyer, particularly in the following cases:

if the buyer has outstanding obligations to the supplier,
if the buyer abuses the right to return goods under the Consumer Protection Act,
if the buyer behaved rudely, offensively, violently, argued with the delivery person, shouted at them, or threatened them in any other way when ordering a product in the past,
if the buyer causes business damage to the provider in any way (e.g., repeatedly placing and canceling orders, etc.).

12. RIGHT TO REFUSE DELIVERY OF THE PRODUCT

The consumer has the right to notify the seller within 60 days of receiving the products that they are withdrawing from the contract without having to state the reason for their decision.

To exercise the right of withdrawal, the consumer must notify the provider of their decision to withdraw from the contract by sending an unambiguous statement to the provider’s email address [email protected]. For this purpose, the consumer may also use the electronic form published and available at this address (click). In this case, the provider shall immediately send the consumer an email confirming receipt of such a withdrawal form or notice of withdrawal from the contract.

The return of the received product to the provider within the withdrawal period shall be deemed to be a notice of withdrawal from the contract.

The deadline for withdrawal from the contract (notification of withdrawal from the contract) begins when:

the consumer or a third party designated by the consumer, who is not the carrier, acquires actual possession of the product,
the consumer or a third party designated by the consumer, who is not the carrier, acquires actual possession of the last item, if the subject of the contract is multiple items ordered by the consumer in a single order,
the consumer or a third party other than the carrier designated by the consumer acquires actual possession of the last shipment or item, if the delivery of the product consists of multiple shipments or items,
the consumer or a third party other than the carrier and designated by the consumer acquires actual possession of the first item of goods, if the delivery of the goods is to be made in a series of regular deliveries within a specified period.

In order for the withdrawal period to be observed, it is sufficient that the notification regarding the exercise of the consumer’s right of withdrawal is sent before the expiry of the withdrawal period referred to in the first paragraph of this chapter.

In relation to withdrawal from the contract, the consumer shall only bear the costs of returning the product or digital content delivered on a tangible medium.

The product must be returned to the supplier by post within 60 days of the notification of withdrawal from the contract.

The consumer must return the products received undamaged and in the same quantity, unless the product is destroyed, damaged, lost, or its quantity has decreased through no fault of the buyer. The consumer is liable for any reduction in the value of the product resulting from handling the product in a manner that is not necessary to establish its nature, characteristics, and functioning.

In accordance with the Consumer Protection Act, the manufacturer of the product may also prescribe its original packaging. Since the packaging is an integral part of the product, it must also be included, in the same condition as it was when the product was received (i.e., undamaged and in the same quantity). A copy of the invoice or other relevant document must also be included.

If the consumer withdraws from this contract, the provider shall, without undue delay and no later than 60 days from the date of receipt of the notice of withdrawal from the contract, refund all payments received, except for additional costs resulting from the choice of a type of delivery other than the least expensive standard form of delivery offered by the company. The company shall make such reimbursement using the same means of payment as was used for the original transaction, unless otherwise agreed (the consumer has specified the use of another means of payment) or if, due to its nature, the payment cannot be made using the same means of payment, and if the provider does not incur any costs as a result. In the event of withdrawal from the contract, the gift voucher is considered a means of payment and is returned to the user as a gift voucher, and the amount paid is refunded to the buyer. The provider has the right to withhold the refund until the returned product is received or until proof is provided that the buyer has sent the product to the provider.

The option to withdraw from the contract in accordance with the Consumer Protection Act does not apply:

to products that are perishable or have a short shelf life,
sealed products that are not suitable for return for health or hygiene reasons, if the consumer has broken the seal after delivery,
for products that, due to their nature, are inseparably mixed with other items,
products that have been manufactured according to the consumer’s precise instructions or that have been adapted to their personal needs, and
in other cases specified by the Consumer Protection Act.

13. SUPPLIER'S LIABILITY FOR NON-CONFORMING GOODS

Goods are compliant when:

they correspond to the description, type, quantity, and quality, and have the functionality, compatibility, interoperability, and other characteristics as required in the sales contract,
it is suitable for the specific purpose for which the buyer needs it and which the buyer has made known to the supplier at the latest upon conclusion of the sales contract, and the supplier has agreed to this,
it is delivered with all accessories and instructions, including installation instructions, as specified in the sales contract,
it is fit for the purposes for which goods of the same type are normally used,
is of such quality and corresponds to the description of the sample or model made available to the buyer by the supplier prior to the conclusion of the sales contract,
is delivered with such accessories, including packaging, installation instructions, or other instructions that the buyer can reasonably expect to receive,
is of such quantity and has such characteristics and other qualities, including in relation to durability, functionality, compatibility, and safety, as are normal for goods of the same type and which the buyer can reasonably expect, given the nature of the goods and taking into account any public statement made in advertising or labeling by or on behalf of the supplier or other persons in the preceding links of the contractual chain, including the manufacturer, unless the supplier proves that:
- he was not aware of the public statement and could not reasonably be expected to have been aware of it,
- the public statement was corrected in the same or a comparable manner as it was made before the conclusion of the sales contract, or
- the public statement could not have influenced the decision to purchase the goods.

In the case of goods with digital elements, the supplier is responsible for the conformity of the goods in accordance with the provisions of the Consumer Protection Act.

The buyer may exercise their rights arising from non-conformity if they notify the supplier of the non-conformity within 2 months of the date on which the non-conformity was discovered. The buyer shall describe the non-conformity in detail in the notification of non-conformity. The buyer must allow the supplier to inspect the goods that the buyer claims are non-compliant.

In the event of non-conformity of the goods, the buyer who has notified the supplier of the non-conformity of the goods shall be entitled, under the conditions and in the order set out in the Consumer Protection Act, to:

request that the seller bring the goods into conformity free of charge,
request a reduction in the purchase price in proportion to the non-conformity, or withdraw from the sales contract and request a refund of the amount paid.

The buyer may not withdraw from the sales contract if the non-conformity is insignificant.
The rights under this chapter apply only to buyers who are considered consumers under the Consumer Protection Act.

14. LIABILITY OF THE SUPPLIER FOR MATERIAL DEFECTS

A defect is material if:

the product does not have the characteristics necessary for the specific use for which the buyer is purchasing it, which was known or should have been known to the supplier,
the product does not have the characteristics and qualities that were expressly or tacitly agreed or prescribed,
the supplier has delivered a product that does not match the sample or model, unless the sample or model was shown for information purposes only,
the product does not have the characteristics necessary for its normal use or for marketing, whereby the suitability of the product for normal use is assessed in relation to a typical product of the same type and taking into account any statements made by the supplier about the characteristics of the product, made by the supplier or manufacturer, in particular through advertising, presentation of the product, or indications on the product itself.

The buyer may exercise their rights arising from a material defect if they notify the supplier of the defect within two months of the date on which the defect was discovered. Namely, at:

toll-free telephone number: 020 8089 0131, or
e-mail: [email protected],

In the notification of the defect, the buyer must describe the defect in detail and allow the supplier to inspect the product. For the purpose of asserting liability under the supplier’s liability for material defects in the product, the buyer may also optionally use the electronic form published and available at this address (click).

The provider is not liable for material defects in the product that become apparent after 2 years have passed since the product was delivered.

A buyer who has properly notified the provider of a material defect has the right to:

request that the supplier remedy the defect or deliver another product without defects (performance of the contract),
request a reduction in the purchase price from the supplier,
to withdraw from the contract.

The seller must respond to the consumer’s request in writing within 8 days of receiving it if the existence of a defect or irregularity in the product is disputed. If the defect is not disputed, the seller must comply with the consumer’s request as soon as possible, but no later than within 8 days.
The seller reserves the right to refuse to enforce the buyer’s rights arising from a material defect if:

the returned goods are damaged by the buyer or unusable as a result of improper handling by the buyer,
the returned goods do not have a security seal or are not in their original packaging.

For other rights and obligations related to material defects, the provisions of the Consumer Protection Act and the Obligations Code apply directly.

The rights under this article apply only to buyers who are legal entities.

15. WARRANTY

Products are covered by a warranty if so stated on the warranty card or invoice. The warranty is valid subject to the instructions on the warranty card and upon presentation of the invoice. Warranty periods are stated on the warranty cards or on the invoice.

Information about the warranty is also provided on the website with the product presentation. If there is no information about the warranty, the product does not have a warranty or the information is not known at this time. In the latter case, the user can contact the provider, who will provide up-to-date information.

The provider provides a warranty for products in accordance with the applicable legislation of the Republic of Slovenia.

16. COMPLAINTS

The buyer may complain about a product if it does not meet the specifications or does not have the characteristics stated in the warranty certificate issued by the provider or in the relevant advertising message available at the time of placing the order or before.

The buyer may file a complaint at:

toll-free telephone number: 020 8089 0131, or
e-mail: [email protected]

When filing a complaint, is completed. The complaint report records the customer’s findings and the requested option for resolving the complaint. The customer has the right to choose the solution, and their request (replacement of goods or refund) is recorded in the complaint report. The complaint form is completed in two copies, one of which is given to the customer.
The provider shall handle product complaints in accordance with the applicable legislation of the Republic of Slovenia.

17. RETURNABLE PACKAGING

Orders containing products for which returnable packaging (e.g., crates) must be provided will automatically be charged the amount for the appropriate packaging. If the customer submits the packaging upon receipt of the order, the provider will refund the charged amount to the customer’s account on the NATUREFINEST online store in the form of a credit that the customer can use for their next order.

18. SECURE ONLINE SHOPPING

The websites for ordering products and transfers are protected and appropriately secured technically and electronically. The provider undertakes to take all reasonable security measures to ensure the security of all payment details when the buyer places an order. The provider is not liable for any data theft, except in cases of negligence on the part of the provider.

In order to protect against payment and credit card fraud, the provider may verify information related to the customer’s order. If payment is not made due to credit card fraud, this will be documented. Any suspicious or unusual use of credit cards will be reported to the competent authorities.

19. SAFETY MEASURES

NUTRISSLIM is not a licensed healthcare provider and does not have the expertise to diagnose, examine, or treat medical conditions, therefore NUTRISSLIM does not provide medical or psychological advice, diagnosis, or treatment. Therefore, you assume the risk and responsibility for using the information obtained through the NATUREFINEST online store.

The NATUREFINEST online store may provide useful health-related information, but it is not intended to replace professional advice, diagnosis, or treatment, or your own judgment. The product information and other advice provided in the online store therefore do not constitute a substitute for appropriate medical care in the event of health problems and are not medically recognized for the prevention of disease. You are aware that all information and content in the NATUREFINEST online store is for informational purposes only and is not intended to replace professional advice.

The products and information in the NATUREFINEST online store have not been evaluated by state institutions and are not intended for the diagnosis, treatment, or prevention of disease. The information is for informational purposes only and is not intended to replace the advice of your doctor or other healthcare professional.

Consult your doctor or pharmacist about the use, risks, and side effects of the products before use. We do not recommend the use of our products for pregnant and breastfeeding women, as well as children and people with any health problems. Be sure to consult your doctor or pharmacist before using the products. If you are taking medication or other dietary supplements, and if you suspect any health problems, consult your doctor or pharmacist before using our products.

20. LIMITATION OF LIABILITY

The provider strives to provide appropriate images for all products sold on the website. In the event of any aesthetic differences between the image and the actual product, this does not affect the specification of the product itself.

The provider strives to provide clear and thorough information to present the basic characteristics of the products sold, which are listed on the product packaging, and therefore the provider is not responsible for any errors in the information. The provider makes every effort to ensure that the information published in its NATUREFINEST online store is up-to-date and accurate, but product characteristics, delivery times, or prices may change so quickly that the seller is unable to correct the information published in the NATUREFINEST online store in a timely manner. In such cases, the seller will notify the buyer of the changes and allow them to cancel or change their order (see point 5.).

The NATUREFINEST online store may also contain information from third parties: user reviews, comments, and product ratings, which are part of the functionality of the online store and are intended for the user community. The provider has no control over them and therefore cannot guarantee or receive or forward complaints regarding their accuracy or take responsibility for their information or statements, but reserves the right to refuse to publish those that contain obvious falsehoods, are misleading, offensive, obscene, or contrary to general moral standards or public order.

21. PRIVACY POLICY AND GENERAL TERMS AND CONDITIONS

These terms and conditions also include:

The privacy policy, which is published and available at this address (click),
The General Terms and Conditions, which are published and accessible at this address (click).

You can exercise your right to access, correct, delete, or restrict the processing of your personal data, as well as your right to data portability and your right to object to the processing of your data via the naturefinest.si website by sending a written request to [email protected].
We are also available at this e-mail address for further clarification.

22. CHANGES TO THE TERMS AND CONDITIONS

The service provider reserves the right to change these terms and conditions at any time. The general terms and conditions are regularly updated and the current version is available on the website.

Changes take effect immediately upon publication. However, this does not apply to changes and amendments to these terms and conditions that do not affect the rights and/or obligations of visitors, users, or customers (e.g., typographical errors, obvious errors in the text). NUTRISSLIM may correct the latter at any time without prior notice.

23. COMPLAINTS AND DISPUTES

The provider complies with applicable consumer protection legislation. It also strives to establish an effective system for handling complaints and to designate a person with whom the customer can contact in case of problems:

by telephone at: 020 8089 0131
by email at: [email protected]

The complaint handling process is confidential.

The provider will confirm receipt of the complaint within 5 working days, inform the customer how long it will take to process the complaint, and keep the customer informed of the progress of the procedure. If the provider does not accept the buyer’s complaint, it will inform them of the reasons for rejecting the complaint and advise them on the options for further dispute resolution.

The provider is aware that a key feature of consumer disputes, at least as far as judicial resolution is concerned, is the disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. Therefore, it strives to resolve any disputes amicably. The court of the Republic of Slovenia shall have jurisdiction to resolve disputes and disagreements relating to the NATUREFINEST online store for which all other possibilities for agreement have been exhausted.

In accordance with legal regulations, the provider does not recognize any out-of-court consumer dispute resolution provider as competent to resolve consumer disputes that consumers may initiate in accordance with the Out-of-Court Consumer Dispute Resolution Act. Therefore, the provider publishes an electronic link to the platform for online consumer dispute resolution (SRPS):

https://consumer-redress.ec.europa.eu/site-relocation_en?event=main.home2.show&lng=SL

These terms and conditions are subject to the applicable laws of the Republic of Slovenia. If any part of these terms and conditions is found to be invalid or unenforceable under the current legislation of the Republic of Slovenia, the invalid or unenforceable provision of these terms and conditions shall be replaced by a valid, enforceable provision that, as far as possible, corresponds to the purpose of the original provision, while the remaining part of the terms and conditions shall remain in force unchanged.

24. FINAL PROVISION

For sales contracts concluded before January 26, 2023, the provisions of the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 98/04 – official consolidated text, 114/06 – ZUE, 126/07, 86/09, 78/11, 38/14, 19/15, 55/17 – ZKolT and 31/18) shall apply.

Ig, 12 December 2023

Terms for receiving e-mails

The recipient of the Nutrisslim e-newsletter authorizes Nutrisslim d.o.o. to collect, process and store the provided personal data, in accordance with the Personal Data Protection Act.

Nutrisslim d.o.o., Obrtniška ulica 4, 1292 Ig, Slovenija (Operator) will use the data obtained upon registration on the website exclusively for the following purposes:

sending e-news and useful tips by e-mail
event notification
communication regarding the subscription conditions
organizing prize games with participants by e-mail
statistical and market analyses, user segmentation, tracking clicks and opening e-mails to improve and personalize the content of the e-mails
direct marketing or sending e-mails with offers, news and information, promotions and benefits for the company and the company’s partners
use for phone calls (including mobile phones), SMS and postal services.

The Operator will protect the obtained data in accordance with the Personal Data Protection Act and in accordance with its internal acts adopted based on the Act.

Under no circumstances will the Operator pass on or disclose the obtained data to third parties.

Obtained data that is kept permanently or until revoked by its holder:

e-mail address
name and last name, due to the need for personalized e-mails
address, telephone, date or year of birth, gender, other segmentation data from the segmentation application form and targeted messaging
data on past purchases, for segmentation and targeted messaging
data from surveys and lifestyle questionnaires for segmentation and targeted messaging
which messages the user opened, and which links he/she clicked on the messages for analysis, segmentation and targeted messaging.

The Operator may also forward the collected personal data to its contractual processor, who may process the data exclusively within the framework of the Operator’s instructions and authorizations, and who is obliged by a written contract concluded with the Operator, to ensure an adequate level of protection of the personal data.

The Operator of personal data must, at the user’s request:

confirm whether his/her personal data are being processed and allow him/her insight, transcription or copy of the personal data relating to him/her
provide a printout of personal data related to him/her
provide information on data processing methods.